Trainer Sales Associate

HOTWORX Matthews NC; Matthews (NC); On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Free HotWORX membership

Hourly base pay + commission

Casual attire

Paid on-the-job training

Retail discounts

Career growth opportunities

Job summary

HOTWORX Matthews is seeking a Trainer Sales Associate to blend sales, customer service, outreach, and studio operations. You will engage leads, guide prospects, and help members achieve goals in a 24-hour infrared fitness studio environment.

Schedule ranges 20–35 hours per week with every Saturday availability. Base pay is hourly with commission, plus benefits like a free HOTWORX membership and training. Join a high-energy team focused on guest experience.

Qualifications

• Strong communication and ability to build lasting connections.
• Experience in commission-based sales environments.
• Comfort with outbound calls and lead follow-up.
• Fluent in English; reliable transportation.
• Willing to work Saturdays.

Responsibilities

• Make outbound calls to warm and cold leads from CRM.
• Convert leads to bookings and memberships.
• Give studio tours and explain infrared benefits.
• Present membership options and promotions.
• Open/close the studio and maintain a welcoming space.
• Assist with events, promotions, and social media.
• Ensure safety and respond to emergencies.

Skills

Sales

Customer service

Communication

Time management

Teamwork

Outbound calling

Fitness interest

Education

High School Diploma or equivalent

Tools

CRM

Job description

Trainer Sales Associate

Base Pay + Commission | Free Membership | Growth Opportunities

Are you someone who thrives on connecting with people, building relationships, and closing the deal—while delivering an outstanding customer experience? Do you enjoy helping others feel confident, supported, and excited about their goals? If you’re energized by outreach, motivated by commission, and love being part of a tight-knit team, we want to meet you.

Compensation

$13–$14/hour + commission
Average commission ranges $100–$600/month, with uncapped potential based on performance.

About Us

HOTWORX Matthews is a locally owned small business in Matthews, NC. We’re proud of our professional yet fun, high-energy culture where teamwork and member experience come first. Our mission is to deliver an unforgettable experience in our 24-hour infrared fitness studio—one that makes every guest feel welcome, supported, and excited to become part of our fitness family.

Position Overview

As a Trainer Sales Associate (TSA), you’ll be the face and voice of our studio. This role blends sales, customer service, outreach, and studio operations. You’ll engage leads, guide prospects through the studio experience, and help members achieve their fitness goals—all while contributing to a clean, welcoming, and high-performing environment.

Schedule: 20–35 hours per week
Availability Requirement: Must be available to work every Saturday

Staffed Hours:

• Monday–Thursday: 11:00am–8:00pm

• Friday: 9:00am–6:00pm

• Saturday: 9:00am–2:00pm

What We’re Looking For

You’re a great fit if you:

• Love talking to people and building genuine, lasting connections

• Thrive in a commission-based sales environment

• Are confident making outbound calls and following up with leads

• Communicate clearly and enthusiastically—in person and over the phone

• Take initiative and stay productive, even during slower studio hours

• Have a strong work ethic and team-first mindset

• Are comfortable maintaining a clean studio (equipment, towels, saunas, bathrooms)

• Manage your time well and juggle multiple priorities

• Have an interest in fitness, wellness, or helping others reach personal goals

Bonus if you have:

• Previous sales, retail, fitness, or hospitality experience

• Experience meeting or exceeding sales goals

• Bilingual in Spanish

Key Responsibilities

Sales & Outreach

• Make outbound calls to warm and cold leads generated by our CRM

• Convert leads into booked sessions and memberships

• Give engaging studio tours and explain the benefits of infrared fitness

• Present membership options, retail packages, and promotions

• Confidently handle objections and close sales with integrity

• Encourage referrals and promote guest passes

Member Experience

• Deliver an exceptional first impression and ongoing member support

• Ensure members follow sauna safety protocols

• Respond quickly and professionally to member needs or concerns

Studio Operations

• Open and close the studio following standard procedures

• Maintain a spotless, welcoming studio environment

• Restock supplies and remove trash as needed

• Assist with events, challenges, and promotions

• Support social media engagement (posts, comments, messages, DMs)

• Communicate clearly with management and teammates

• Respond appropriately in emergencies and report incidents

Requirements

• High School Diploma or equivalent

• 1–2 years in a customer-facing or sales-driven role preferred

• Comfortable with phone outreach and in-person sales conversations

• Fluent in English (written and verbal)

• Reliable transportation and valid driver’s license

• Must be able to reliably commute or relocate before starting

What We Offer

• FREE HOTWORX membership

• Hourly base pay + commission

• Casual, comfortable work attire

• Paid on-the-job training

• Retail discounts

• Career growth opportunities into leadership or management