Trainer, Customer Service Rep

Lincare; Greenwood (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Lincare is seeking a Trainer to deliver training and support for all new Customer Service Representatives within a designated company area. You will provide training for applications and for all CSRs and Central CSR on managing held sales, while ensuring accurate patient chart maintenance.

You will report monthly training schedules to regional leadership, coordinate special projects, communicate policy changes, and arrange ongoing training for existing staff.

Responsibilities

• Provides excellent customer service support
• Identifies new Customer Service Representative staff and schedules training
• Provides training for applications
• Trains all Customer Service Representatives and Central Customer Service Representatives on managing held sales
• Trains on creating, organizing, updating, and maintaining patient charts
• Reports monthly training schedules to region manager/regional VP
• Coordinates special projects as assigned
• Communicates policy changes and best practices
• Schedules ongoing training for existing employees as needed
• Mediates and resolves conflicts to prevent escalation
• Travels to cover for Customer Service Representatives on vacation/leave
• Assists with training for acquiring Customer Service Representative staff on systems
• Reviews applications of potential new hires with location management
• Solves problems independently with minimal supervision

Job description

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.

• Responsible for providing excellent customer service support
• Identifies new Customer Service Representative staff and schedules training
• Provides training for applications
• Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
• Provides training on creating, organizing, updating, and maintaining patient charts
• Reports to region manager/regional VP a monthly schedule of training
• Coordinates special projects as assigned
• Communicates policy changes and best practices
• Schedules on-going and training for existing employees as needed
• Mediates and resolves conflict to prevent escalation
• Travels as needed to cover for Customer Service Representatives who are on vacation/leave
• Assists with training acquisition Customer Service Representative staff on systems
• Helps location management review applications of potential new hires, when requested
• Solves problems independently with minimal supervision