Trainer, Customer Service Rep

externallincarecareers; Greenwood (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

externallincarecareers in Indiana is seeking a Trainer to provide training and support for all new Customer Service Representatives within a designated company area.

You will lead onboarding, schedule sessions, train on applications and patient chart management, and report monthly training schedules to regional leadership. The role requires strong communication, conflict resolution, and the ability to travel to cover vacancies.

Qualifications

• High School Diploma or GED required; some college preferred.
• Proven human relations skills with patients, referral sources, and staff.
• Proficiency in Lincare applications.

Responsibilities

• Provide training and support for all new Customer Service Representatives within a designated company area.
• Identify new CSR staff and schedule training sessions.
• Provide training for applications used by CSRs.
• Train CSRs on managing held sales processes.
• Train on creating, organizing, updating, and maintaining patient charts.
• Report a monthly training schedule to the region manager/regional VP.
• Coordinate special projects as assigned.
• Communicate policy changes and best practices to staff.
• Schedule ongoing training for existing employees as needed.
• Mediate and resolve conflicts to prevent escalation.
• Travel as needed to cover for CSRs on vacation/leave.
• Assist with training acquisition for CSR staff on systems.
• Help location management review applications of potential new hires.
• Solve problems independently with minimal supervision.

Skills

Communication skills

Customer service

Conflict resolution

Training

Education

High School Diploma/GED

Some college preferred

Tools

Lincare applications

Job description

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.

• Responsible for providing excellent customer service support
• Identifies new Customer Service Representative staff and schedules training
• Provides training for applications
• Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
• Provides training on creating, organizing, updating, and maintaining patient charts
• Reports to region manager/regional VP a monthly schedule of training
• Coordinates special projects as assigned
• Communicates policy changes and best practices
• Schedules on-going and training for existing employees as needed
• Mediates and resolves conflict to prevent escalation
• Travels as needed to cover for Customer Service Representatives who are on vacation/leave
• Assists with training acquisition Customer Service Representative staff on systems
• Helps location management review applications of potential new hires, when requested
• Solves problems independently with minimal supervision

• High School Diploma or General Education Degree (GED) required; some college preferred
• Must have proven human relations skills dealing with referral sources, patients, and administrative departments
  • General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential
• Proficiency in Lincare applications
• Prior experience as a Lincare CSR required
• Ability to convey a positive and professional image to customers and employees
• Excellent communication skills
• Detail-oriented
• Able to effectively provide and respond to constructive criticism
• Capable of following an issue through to its conclusion
• Ability to prioritize issues/situations and respond accordingly
• Able to effectively interact with all levels of the Lincare organization as well as Customers
• Strong customer service
• Home care/health care background is a plus