Traffic Management Center - Roadside Manager

WSP Global Inc.; Aurora (CO); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Parental leave

Job summary

WSP Global Inc. is seeking a TMC/RA Manager to lead 24x7 operations across the E-470 corridor, overseeing roadside and TMC personnel to ensure safe, efficient incident response.

The role emphasizes initiative, decisive judgment, and continuous improvement within a safety-critical environment. The position includes staff development, coaching, training, and a focus on updating procedures and safety practices.

Qualifications

• Certification in TIM/Traffic Incident Management training programs is required.
• Demonstrated experience in safety-critical, 24x7 operations environments.
• Proven ability to develop staff and deliver coaching and training.

Responsibilities

• Directly supervise day-to-day TMC and RA operations ensuring SOP compliance.
• Monitor and audit staff performance to meet safety and KPI goals.
• Maintain staff schedules and handle replacements during absences.
• Manage fleet activities including scheduling, inspections and maintenance.
• Lead TIM training program development and continuous training efforts.
• Participate in or lead after-action reviews for severe incidents and TIM activities.

Skills

Staff supervision

Safety management

Coaching & training

Leadership

Operational planning

Education

SHRP2 TIM Train the Trainer Certification

National TIM Responder training

NIMS 100

NIMS 200

NIMS 300

NIMS 700

Job description

The TMC/RA Manager supports 24x7x365 operation and oversees roadside and TMC personnel ensuring safe, efficient, and coordinated incident response across the E-470 corridor. This role is a leadership position that requires initiative, decisive judgment, and a commitment to continuous improvement. This position demands the ability to anticipate operational needs, proactively solve problems, and uphold high standards of performance in a dynamic, safety critical environment.

A core expectation is staff development. This position evaluates personnel performance, delivers coaching and training, and supports growth through safety, incident management, and operational training programs. Through ongoing training and development, the Manager strengthens individual capability and builds a high performing team that can meet routine and emergency operational demands. This leadership also extends to ensuring staff understand updated procedures, safety expectations, and best practices in traffic incident management.

This position is supported by the Operations Manager. Based on operational needs, oversight responsibilities or tasks for the RA and TMC functions may be split between the management team to ensure consistent coverage, effective resource deployment, and alignment with organizational goals.

Duties and Responsibilities

• Directly supervises day-to-day operations of TMC and RA activities ensuring effective, consistent execution of Standard Operating Procedures.
• Monitoring and auditing staff performance to ensure safety and KPI goals are met.
• Maintain work schedules for staff including replacements during absences.
• Manage fleet activities such as scheduling, inspections and maintenance.
• Responsible for TIM Training program and continuous training.
• Participates or leads severe incidents after action review and other TIM activities.
• Serve as Safety Lead; Develop and update Road Management Safety Program.
• Conduct safety audits using field ride along and system records.
• Deliver corrective action or disciplinary measures when needed.
• Assist in the preparation of recurring or ad hoc reports or research.
• Perform routine administrative tasks as needed.
• Successful completion of SHRP2 TIM Train the Trainer Certification, National TIM Responder training, NIMS 100, 200, 300, 700

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (Colorado only): $73,500 - $92,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.