Traffic Dispatcher — Daytime Logistics Coordinator

acehardware; La Crosse (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health coverage

401(k) matching

Dock to Driver program

Tuition reimbursement

Employee recognition

Merchandise discounts

Employee assistance program

Adoption cost reimbursement

Job summary

Ace Hardware Corporation in Wisconsin is seeking a Traffic Dispatcher to coordinate Driver dispatch and logistical support. The role requires ensuring compliance with HOS, planning routes, and managing paperwork while delivering reliable service to Ace Retailers.

Qualified candidates have strong computer skills (Word/Excel/Outlook), experience with AS400/WMS/SAP, and excellent written and verbal communication. Flexible hours and growth opportunities are highlighted.

Qualifications

• High School Diploma or equivalent.
• Excellent computer skills. Experience with Microsoft Word, Excel and Outlook required.
• Experience with AS400, WMS, and SAP preferred.
• Customer service experience.
• Excellent phone skills including professional phone presence.
• Excellent writing ability
• Expert problem solving skills, with ability to interact with customers and follow through quickly with problem resolution
• Ability to work in warehouse/office environment.
• Flexibility to work earlier or later to complete daily tasks.
• Self-starter who is motivated and works well independently with little supervision

Responsibilities

• Dispatch drivers (Phone, email, in-person) to align with Extra board and length-of-service procedures.
• Verify all drivers can perform next day’s duties based on work performed today and HOS limitations.
• Audit/Update TMS times and carrier tenders prior to 5 PM the day before store delivery.
• Correct ELD issues and support HOS compliance.
• Plan work assignments and equipment utilization.
• Track and locate equipment. Schedule and organize the day’s repairs, pm schedules, and services
• Support daily route planning.
• Respond to emergencies and dispatch personnel/vehicles.
• Ensure loads are closed in TMS.
• Help manage Track My Truck and Four Kites tracking accuracy.
• Handle/communicate delivery time changes with retailers.
• Prepare transportation paperwork for drivers, routes, and backhaul.
• Assign route for Ace Fleet Drivers
• Maintain Daily/Weekly reports
• Interact with Ace Retailers providing information and services
• Serve as point of contact for the Drivers
• Various other administrative duties, including Ace Retailer packing list and BOLs

Skills

Customer service

Phone etiquette

Written communication

Problem solving

Self-motivation

Education

High School Diploma or equivalent

Tools

AS400

WMS

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ace Hardware Corporation in Wisconsin is seeking a Traffic Dispatcher to coordinate Driver dispatch and logistical support. The role requires ensuring compliance with HOS, planning routes, and managing paperwork while delivering reliable service to Ace Retailers.

Qualified candidates have strong computer skills (Word/Excel/Outlook), experience with AS400/WMS/SAP, and excellent written and verbal communication. Flexible hours and growth opportunities are highlighted.