Traffic Dispatcher - 24/7 TMC Controller (Syracuse)

Gannett Fleming; City of Syracuse (NY); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Comprehensive benefits package

Tax-deferred 401(k) savings plan

Tuition reimbursement

Incentive compensation

Job summary

A leading traffic management firm is seeking a Full Time Traffic Dispatcher for their Regional Traffic Management Center in Syracuse, NY. Responsibilities include call taking, monitoring traffic cameras, and dispatching help-truck crews. This role requires exceptional customer service skills and the ability to coordinate activities with minimal supervision. The position offers a competitive salary of $22-$28 per hour, a comprehensive benefits package, and opportunities for professional development.

Qualifications

• Ability to clearly communicate written and verbal information in English.
• Reliable transportation and valid driver’s license required.
• Willing to work all shifts including weekends and holidays.

Responsibilities

• Call-taking and data entry into various computer logs.
• Monitoring traffic cameras and responding to incidents.
• Dispatching NYSDOT help-truck crews as needed.

Skills

Exceptional customer service

Communication skills

Multi-tasking

Knowledge of Region 3 roadways

Education

Associate’s Degree or higher

Tools

Microsoft applications

Web-based traffic information systems

Job description

A leading traffic management firm is seeking a Full Time Traffic Dispatcher for their Regional Traffic Management Center in Syracuse, NY. Responsibilities include call taking, monitoring traffic cameras, and dispatching help-truck crews. This role requires exceptional customer service skills and the ability to coordinate activities with minimal supervision. The position offers a competitive salary of $22-$28 per hour, a comprehensive benefits package, and opportunities for professional development.