Traffic Dispatcher TMC (Systems Operator I-Trainee)

Gannett Fleming; City of Syracuse (NY); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Comprehensive benefits package

Tax-deferred 401(k) savings plan

Tuition reimbursement

Incentive compensation

Job summary

A leading traffic management firm is seeking a Full Time Traffic Dispatcher for their Regional Traffic Management Center in Syracuse, NY. Responsibilities include call taking, monitoring traffic cameras, and dispatching help-truck crews. This role requires exceptional customer service skills and the ability to coordinate activities with minimal supervision. The position offers a competitive salary of $22-$28 per hour, a comprehensive benefits package, and opportunities for professional development.

Qualifications

• Ability to clearly communicate written and verbal information in English.
• Reliable transportation and valid driver’s license required.
• Willing to work all shifts including weekends and holidays.

Responsibilities

• Call-taking and data entry into various computer logs.
• Monitoring traffic cameras and responding to incidents.
• Dispatching NYSDOT help-truck crews as needed.

Skills

Exceptional customer service

Communication skills

Multi-tasking

Knowledge of Region 3 roadways

Education

Associate’s Degree or higher

Tools

Microsoft applications

Web-based traffic information systems

Job description

What You Will Do:

GFT is seeking a FULL TIME Traffic Dispatcher (Systems Operator I - Trainee) for the Regional Traffic Management (TMC) Center in the New York State Department of Transportation (NYSDOT) Region 3 office located in Syracuse, NY. This position requires onsite regular attendance at the Syracuse, NY office.

Traffic Dispatchers are eligible for pay increases upon successful completion of each training level. GFT values high-quality work and has a culture of excellence and strong leadership that drives a reputation for delivering award‑winning, community‑shaping, and innovative solutions.

Responsibilities:

• Call‑taking and data entry into various computer logs and record‑keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.).
• Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner.
• Deploying messaging and monitoring VMS (Virtual Message System) boards.
• Dispatching NYSDOT help‑truck crews for routine and emergency traffic situations.
• Monitoring and reporting over‑height vehicle detection alerts, construction work zones, and roadway closures.
• Dispatching and reporting traffic signal malfunctions and highway maintenance calls.
• Monitoring and entering information into web‑based traffic information systems and mapping sites for travel convenience and alerts.
• Pro‑actively monitoring hotspots, work zones, motor‑vehicle accidents, weather conditions, and special events.
• Performing record‑keeping tasks, computer entries, completing daily reports and quality control/assurance checks.
• Other duties as necessary.

Education & Experience:

• Associate’s Degree or higher.
• Or two years of full‑time employment in operations dispatching with at least experience in transportation, fire, police, EMS, 911, or military.
• Must have an aptitude for providing exceptional customer service, developing interpersonal relationships, and working well within a diverse group.
• Capacity to clearly communicate written and verbal information in English.
• Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner.
• Ability to coordinate real‑time activities and priorities with minimal supervision.
• Possess strong knowledge of Region 3 roadways.
• Capable of multi‑tasking and working in a fast‑paced environment.
• Ability to use computers in Windows Office Suite and other web applications and complete clear and detailed written reports using efficient keyboarding skills.
• Adherence to company code of conduct and policies & procedures.
• Willing to work all shifts including weekends, overnights, and holidays, and to be on‑call if necessary (shifts include 8, 10, and 12‑hour periods – depending on current needs).
• Must possess reliable transportation, a valid driver’s license, and a strong work ethic.
• Must complete the probationary training period.

Featured Benefits:

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax‑deferred 401(k) savings plan.
• Competitive paid‑time‑off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support for active participation in professional organizations.
• Incentive compensation for eligible positions.

Location: Onsite Syracuse, NY. Core Business Hours: 7/365/24. Employment Status: Full‑Time. Salary Range: $22‑$28 per hour (salary dependent upon experience and geographic location).

GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.