Trading Front Office Production Support Engineer (L2/L3)

The Matlen Silver Group, Inc.; Jersey City (NJ); On-site; USD 90,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

The Matlen Silver Group, Inc. is seeking a Production Support Engineer in Jersey City to deliver L2/L3 support for front-office trading applications.

This role emphasizes production issue resolution and collaboration with traders and business users in a fast-paced financial services environment. Responsibilities include monitoring with Dynatrace and Splunk, troubleshooting across UNIX/Linux and Windows, writing UNIX scripts, and performing SQL/database troubleshooting with Oracle/Sybase.

Qualifications

• Must have L2/L3 technical production support.
• Front-office / trading support experience is required.
• Financial services / banking experience in a large enterprise environment.
• Strong UNIX/Linux skills.
• Strong Shell scripting experience.
• Strong SQL skills including complex queries, multiple joins, and table-level investigation.
• Experience with Oracle and/or Sybase databases.
• Application monitoring experience with Dynatrace and Splunk.
• Experience troubleshooting production incidents and performing root-cause analysis.
• Strong communication with traders and business stakeholders.
• Willingness to participate in weekend support rotation.

Responsibilities

• Provide L2/L3 production support for front-office trading applications.
• Work with traders and business users to troubleshoot and resolve production issues.
• Monitor applications and investigate alerts using Dynatrace and Splunk.
• Troubleshoot across UNIX/Linux and Windows environments.
• Write and execute UNIX scripts for troubleshooting and automation.
• Use SQL extensively for database analysis and problem solving.
• Support applications with Oracle and Sybase databases.
• Analyze incidents, identify root causes, coordinate with development teams.
• Communicate incident updates to internal teams and stakeholders.
• Participate in incident management and resolution updates.

Skills

L2/L3 production support

Front-office / trading support

UNIX/Linux

Shell scripting

SQL

Dynatrace

Splunk

On-call rotation

Weekend support

Tools

Oracle

Sybase

Python scripting

Job description

The Matlen Silver Group, Inc. is seeking a Production Support Engineer in Jersey City to deliver L2/L3 support for front-office trading applications.

This role emphasizes production issue resolution and collaboration with traders and business users in a fast-paced financial services environment. Responsibilities include monitoring with Dynatrace and Splunk, troubleshooting across UNIX/Linux and Windows, writing UNIX scripts, and performing SQL/database troubleshooting with Oracle/Sybase.