Trading Floor IT Support Engineer

Cognizant; California (MO); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications and market data platforms. You will assist with trading floor infrastructure and user devices.

In a fast-paced environment, you will troubleshoot platforms like Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS; manage incidents in ServiceNow; coordinate with IT and vendor teams; follow ITIL-based processes and

Qualifications

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365 and basic networking.
• Familiarity with ITSM tools (ServiceNow, Remedy).
• Strong communication, stakeholder management and problem-solving skills.
• 4–8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management or Brokerage environments.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

Skills

Windows/Mac support

Active Directory

Citrix

ITSM tools

Communication skills

Stakeholder management

Networking basics

Tools

ServiceNow

Remedy

Job description

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications and market data platforms. You will assist with trading floor infrastructure and user devices.

In a fast-paced environment, you will troubleshoot platforms like Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS; manage incidents in ServiceNow; coordinate with IT and vendor teams; follow ITIL-based processes and