Trading Floor Desktop Support Engineer

Cognizant; Crown Point (IN); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support Engineer for a full-time opportunity in Crown Point, IN. The role provides technical and operational support to traders and front-office users to ensure high availability of trading applications and market data platforms.

You will support Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS apps, troubleshoot desktops, laptops, and multi-monitor setups, and manage incidents through ITSM tools in a fast-paced environment.

Qualifications

• 4–8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience in Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Skills

Windows/macOS support

Active Directory

Citrix

Microsoft 365

Networking basics

ITSM tools

Tools

ServiceNow

Remedy

Bloomberg Terminal

Refinitiv/Eikon

OMS/EMS apps

Job description

Cognizant is seeking a Desktop Support Engineer for a full-time opportunity in Crown Point, IN. The role provides technical and operational support to traders and front-office users to ensure high availability of trading applications and market data platforms.

You will support Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS apps, troubleshoot desktops, laptops, and multi-monitor setups, and manage incidents through ITSM tools in a fast-paced environment.