Trades Contractor Recruiter

First American Financial; Phoenix (AZ); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that prioritizes its people and fosters an inclusive culture. In this role, you will support the Contractor Relations team by managing the hiring cycle for contractors, addressing inquiries, and ensuring compliance with company policies. Your contributions will help streamline processes and enhance contractor satisfaction. This position offers an opportunity to engage with diverse individuals and contribute to a dynamic team environment. If you thrive in a fast-paced setting and are passionate about customer service and vendor management, this role is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 2+ years experience in vendor management, customer service, or sales.
• Basic knowledge of commercial insurance and home warranty processes.

Responsibilities

• Manage contractor hiring processes and maintain customer satisfaction.
• Assist contractors with inquiries and ensure documentation is complete.
• Train new employees on procurement processes and procedures.

Skills

Customer Service

Sales

Vendor Management

Communication Skills

Organizational Skills

Problem-Solving

Detail-Oriented

Education

High School Diploma

Some College Preferred

Tools

Microsoft Office

Job description

Who We Are Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers, and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do This role provides various support functions for the Contractor Relations team in the Home Warranty Division.

Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures so that customer satisfaction, service level, and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.

What You'll Do:

• Effectively manage and fill/close acquisition requests from area managers.
• Assist contractors with basic questions regarding home warranty procedures and policies.
• Consistently overcome contractor objections and take every opportunity to partner with prospective contractors.
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
• Setup both physical and digital contractor profiles.
• Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies.
• Assist contractors with first-time billing through First American’s online contractor portal.
• Negotiate pricing with contractors within First American guidelines.
• Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
• Train all new employees in First American’s procurement processes and procedures.
• Track and keep current all state license requirements.
• Assist existing contractors with processing company name changes including both physical and digital profiles.
• Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
• Research and distribute leads to the team regarding hard-to-hire areas.
• Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
• Work with the Marketing Department on creating new ways to market First American to contractors.
• Assist the Manager in daily and monthly reporting on production.

What You'll Bring:

• High School Diploma or equivalent; some college preferred.
• Basic Commercial Insurance knowledge.
• 2+ years vendor management, Customer Service, Sales, or outbound telesales experience.
• Home Warranty or real estate experience desirable.
• Good organizational skills with the ability to prioritize and follow up.
• Good listening, verbal, and written communication skills.
• Proven customer service skills.
• Detail-oriented.
• Working knowledge of Microsoft Office.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Strong decision-making, problem-solving, and conflict resolution skills.

Salary Range:

What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.