Trades Contractor Recruiter - Remote

First American Financial Corp.; Phoenix (AZ); Remote; USD 37,000 - 50,000; Full time

Job summary

Join a forward-thinking company that prioritizes its people and fosters an inclusive culture. This role is vital for managing contractor relations in the Home Warranty Division, where you'll coordinate the hiring cycle and support contractors in navigating processes. You'll engage with contractors across the U.S. to build relationships, market the benefits of joining the network, and ensure all documentation is complete. With a commitment to diversity and a comprehensive benefits package, this position offers a unique opportunity to make a significant impact while growing your career in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• Strong understanding of sales and customer relations.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Manage contractor hiring cycle and maintain service levels.
• Assist with contractor inquiries and training on processes.
• Negotiate pricing and monitor contractor hiring needs.

Skills

Sales Background

Time Management

Customer Focus

Relationship Building

Education

High School Diploma

Some College Preferred

Job description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers, and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This role provides various support functions for the Contractor Relations team in the Home Warranty Division. Effectively manage and coordinate the contractor hiring cycle from initial contact, gathering documents, and training on all FA policies and procedures to maintain customer satisfaction, service levels, and appropriate coverage levels. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance, completing hire packages, producing daily and monthly reports, and helping train team members on First American’s recruiting processes and procedures.

What You'll Do:

1. Effectively manage and fill/close acquisition requests from area managers.
2. Assist contractors with basic questions regarding home warranty procedures and policies.
3. Consistently overcome contractor objections and partner with prospective contractors.
4. Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
5. Set up both physical and digital contractor profiles.
6. Follow up with all necessary parties to obtain required paperwork, including contractors, license boards, and insurance companies.
7. Assist contractors with first-time billing through First American’s online contractor portal.
8. Negotiate pricing with contractors within First American guidelines.
9. Monitor reports to identify volume and potential contractor hiring needs to ensure coverage for territories.
10. Train all new employees in First American’s procurement processes and procedures.
11. Track and update all state license requirements.
12. Assist existing contractors with processing company name changes, including updating physical and digital profiles.
13. Verify that all documentation in the contractor hiring package is complete before approval.
14. Research and distribute leads to the team regarding hard-to-hire areas.
15. Assist the Manager in streamlining process flows and documenting Falcon changes and reporting tools.
16. Collaborate with the Marketing Department to create new marketing strategies for First American to contractors.
17. Assist the Manager in daily and monthly reporting on production.

What You'll Bring:

1. High School Diploma or equivalent; some college preferred.
2. Strong background and understanding of sales.
3. Confidence in initiating phone calls and building relationships.
4. Ability to evaluate contractors’ professionalism and customer focus.
5. Experience working closely with contractors to foster mutually beneficial partnerships.
6. Ability to set clear expectations or decline offers as necessary.
7. Excellent time management and organizational skills to handle multiple tasks seamlessly.
8. Home Warranty or real estate experience is desirable.

Salary Range:

$37,475 - $49,975

This range is an estimate of the base pay at the time of posting and may vary based on factors such as experience, skills, business needs, and location.

Note: For candidates working in unincorporated areas of Los Angeles County, First American will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. A criminal history review may be conducted after a conditional offer, particularly if the history may impact job duties such as handling confidential information, facilitating financial transactions, or meeting customer requirements.

What We Offer

Our People First Culture celebrates diversity, equity, and inclusion. We foster an authentic and inclusive workplace where you are encouraged to bring your entire, unique self to work. First American is an equal opportunity employer. Depending on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other benefits like an employee stock purchase plan.