Trade-Up & Retention Specialist

Schumacher Automotive Group; West Palm Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Schumacher Auto Group in Florida is seeking a Customer Retention Specialist to drive GMC Trade Up initiatives and nurture loyalty among current GMC owners. You will be the main contact for customers exploring vehicle upgrades and enhanced ownership experiences.

In this role, you will explain trade‑in benefits, guide customers through financing options, and collaborate with the sales team to move inquiries toward purchases while tracking key retention metrics.

Qualifications

• High School Diploma or GED.

Responsibilities

• Explain GMC Trade Up program benefits to prospective and current customers.

Skills

CRM systems

Communication skills

Organizational skills

Driving license

Education

High School Diploma or GED

Job description

Schumacher Auto Group in Florida is seeking a Customer Retention Specialist to drive GMC Trade Up initiatives and nurture loyalty among current GMC owners. You will be the main contact for customers exploring vehicle upgrades and enhanced ownership experiences.

In this role, you will explain trade‑in benefits, guide customers through financing options, and collaborate with the sales team to move inquiries toward purchases while tracking key retention metrics.