Service Drive Acquisition Specialist — Upgrades & Trade-Ins

Fitzgerald Auto Mall; Gaithersburg (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Commission & bonus

Health, Dental, 401(k)

Paid Time Off

Training program

Job summary

Fitzgerald Auto Mall in Gaithersburg, MD is seeking a Service Drive Acquisition Manager to build relationships with customers and identify upgrade or acquisition opportunities. You will guide shoppers toward best-fit options while maintaining a customer-first focus.

You will collaborate with service and sales teams, track interactions and outcomes, and contribute to a training-driven, family-friendly environment with a competitive compensation plan, including commission and bonus potential.

Qualifications

• Experience in customer-facing roles with a focus on service
• Excellent communication and relationship-building skills
• Proven ability to identify sales opportunities and close deals

Responsibilities

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade, trade-in, and acquisition opportunities
• Identify high-value trade-ins and present upgrade programs and promotions
• Collaborate with sales and service teams to transition customers into the sales process
• Track interactions, opportunities, and conversion outcomes; report metrics to management

Skills

Customer service

Strong communication

Sales opportunity identification

Self-motivated

Tools

CRM systems

Dealership software

Job description

Fitzgerald Auto Mall in Gaithersburg, MD is seeking a Service Drive Acquisition Manager to build relationships with customers and identify upgrade or acquisition opportunities. You will guide shoppers toward best-fit options while maintaining a customer-first focus.

You will collaborate with service and sales teams, track interactions and outcomes, and contribute to a training-driven, family-friendly environment with a competitive compensation plan, including commission and bonus potential.