Lease Retention & Upgrade Specialist

BMW of Riverside; Riverside (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation and holidays

Job summary

BMW of Riverside is seeking an Automotive Lease Retention Portfolio Associate to manage a portfolio of lease and retail customers, driving retention, loyalty and upgrade opportunities. The role requires 1–3+ years in automotive sales support or related fields and strong communication skills.

You will actively contact customers near lease maturity and coordinate inspections, while maintaining precise CRM records to support ongoing retention efforts.

Qualifications

• 1–3+ years of experience in automotive sales support, BDC, portfolio, retention, or customer engagement roles.
• Strong phone, text, and email communication skills.
• Highly organized with disciplined follow-up habits.
• Comfortable discussing lease terms, inspections, and upgrade options (training provided).
• CRM proficiency and attention to detail.

Responsibilities

• Manage an assigned portfolio of lease and retail customers to drive retention, loyalty, and upgrade opportunities.
• Proactively contact customers approaching lease maturity, equity positions, or inspection milestones.
• Coordinate and encourage pre-inspections, final inspections, and upgrade conversations.
• Support acquisition opportunities initiated through the portfolio process.
• Maintain accurate CRM activity, notes, and follow-up cadence.

Skills

Customer engagement

Strong communication

Organization & follow-up

Phone/text/email communication

Education

High school diploma or GED

Tools

CRM software

Job description

BMW of Riverside is seeking an Automotive Lease Retention Portfolio Associate to manage a portfolio of lease and retail customers, driving retention, loyalty and upgrade opportunities. The role requires 1–3+ years in automotive sales support or related fields and strong communication skills.

You will actively contact customers near lease maturity and coordinate inspections, while maintaining precise CRM records to support ongoing retention efforts.