Trade Up Coordinator

Subaru of Glendale; Glendale (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Paid Training

Discount on Products and Services

Bonuses

Job summary

Subaru of Glendale, the #1 Subaru dealership in the USA, seeks a customer service oriented associate to manage calls, emails, and live chats. You will present financing options, follow up leads, and collaborate with sales and service teams to move customers through the dealership process.

With duties spanning follow-ups, product information, and referral to resources, the role emphasizes a proactive, courteous, and team-driven approach. Training is provided.

Qualifications

• Prior customer service role required.
• At least 1 year experience in retail auto sales.
• Minimum three years of driving experience.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.
• Answer questions with Lease buyout.
• Follow up with lease maturity customers.
• Engage with Service customers to upgrade.

Skills

Customer service

Retail auto sales

Driving experience

Job description

• Dental

At #1 Subaru Dealership in the USA, Subaru of Glendale we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Subaru of Glendale is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Vacation
• Paid Training
• Discount on Products and Services
• Bonuses

Responsibilities

Answer customer calls and establish follow-up with sales appointments.

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Provide customers with initial product information and direct them to the appropriate dealership resources.

Present initial financing options based on customer needs.

Follow up with leads that are not ready to make an appointment or no-show.

Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.

Utilize CRM tracking system daily.

• Answer questions with Lease buyout.
• Follow up with lease maturity customers.
• Engage with Service customers to upgrade.

Qualifications

At least one previous role based in customer service experience

• At least one year experience in retail auto sales
• Minimum three years of driving experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.