Customer Relations Specialist

Adventure Subaru; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Vision insurance

Dental insurance

Employee discounts

Paid training

Community involvement

Book club

Birthday lunches

Saturday lunches

Quarterly luncheons

Job summary

Adventure Subaru in Fayetteville, AR is seeking enthusiastic individuals for a customer service role supporting sales appointments, inquiries, and dealership resources.

You will use CRM daily, present financing options, and collaborate with sales teams while providing friendly, punctual service and follow-up with leads.

We offer benefits including health insurance, paid training, vacation after 90 days, discounts, and team events.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Courteous demeanor

Positive attitude

Computer skills

Valid driver's license

CRM software

Tools

CRM software

Job description

At Adventure Subaru, we're proud to be considered a premier destination for new Subaru vehicles in Fayetteville. We strive to train and retain all members of our team, and as we grow we're seeking qualified, enthusiastic individuals to join our team.

What We Offer

• Paid vacation after 90 days
• Health insurance
• Vision and dental insurance
• Employee discounts on sales and service
• Paid training
• Community involvement
• Company book club
• Birthday lunches and Saturday lunches provided
• Quarterly team luncheons

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.