Express Service Advisor

Lithia & Driveway; Decatur (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Decatur is seeking a detail‑oriented service advisor to greet customers, identify vehicle concerns, and communicate steps, costs, and timelines. You will perform vehicle walk-arounds, write repair orders in the ADP system, and ensure accurate estimates with approvals throughout the service delivery.

In this role, you will assist customers with check-in/out, maintain clean documentation, and support the Sales to Service hand-off.

Qualifications

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• Typing and data entry for repair orders.
• Mathematics for service costs and change.
• Basic computer skills.
• Driver's license and driving record.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Greet customers and identify/offer resolutions to concerns.
• Communicate service steps, costs and completion times.
• Conduct vehicle walk-arounds to assess needs.
• Write accurate repair orders using ADP system.
• Provide accurate estimates and obtain approvals for findings.

Skills

Strong attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Driver's license

Driving record

Education

High School Diploma or GED

Tools

ADP system

Job description

Dealership:

L0840 Subaru of Decatur

Subaru of Decatur

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).




• Follow the Initial Customer Contact (ICC) process:




• Greet customers in a friendly and professional manner.




• Identify, confirm and offer resolution to customer concerns.




• Communicate with customer what needs to be done, how much it will cost and when service will be complete.




• Assess customer needs by conducting a vehicle walk around.




• Attain agreement from customer for service needs.




• Offer a multi-point inspection.




• Write accurate repair orders using ADP system.




• Follow the Interim Customer Contact (ICC2) process:




• Provide estimates that are accurate and support upfront pricing guarantee.




• Obtain approval to review findings of multi-point inspection and associated prices.




• Obtain approval to proceed with Additional Service Requests.




• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.




• Communicate with technicians to gain clear understanding of services required and/or performed.




• Follow-up with customer during repair/servicing of vehicle so they are aware of status.




• Follow the Customer Delivery (CD) process:




• Receive and process cash or credit payment for all services performed.




• Upon completion of service promptly and professionally deliver vehicle to customer.




• Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Strong attention to detail




• Sense of urgency




• Excellent communication




• Typing - ability to type efficiently in order to enter repair orders.




• Mathematics - calculating service costs and counting change.




• Basic computer skills




• Acceptable driving record and a valid driver's license in your state of residence.

We offer best in class industry benefits:

• Competitive pay




• Medical, Dental and Vision Plans




• Paid Holidays & PTO




• Short and Long-Term Disability




• Paid Life Insurance




• 401(k) Retirement Plan




• Employee Stock Purchase Plan




• Lithia Learning Center




• Vehicle Purchase Discounts




• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.