Service Advisor

DCH Subaru of Thousand Oaks; Triunfo Corner (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Subaru of Thousand Oaks is seeking a Service Advisor to be the primary contact for Subaru service customers, scheduling appointments, preparing repair orders and guiding customers through maintenance options.

You will coordinate with technicians, upsell where appropriate, and strive to meet department targets for sales, CSI and customer satisfaction in a busy, established service department.

Qualifications

• 1+ years of prior dealership Service Advisor experience.
• Subaru Advisor experience preferred but not required.
• Sales and upselling abilities while maintaining customer trust.

Responsibilities

• Be the primary contact for Subaru service customers, delivering an customer experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

Skills

Dealership exp

Subaru exp

Sales upselling

Dealership software

Repair orders

Driver's license

Tools

Dealership software

Repair order systems

Job description

Dealership: L0363 DCH Subaru of Thousand Oaks DCH Subaru of Thousand Oaks Now Hiring- Service Advisors Pay: $64,500.00 - $161,800.00 annually Sign-on Bonus: Available for you. Schedule: 5-day work week: Tues–Sat and Days Off: Sunday & Monday

Why Join Our Team?

Work with an established Subaru customer base and busy service department. Partner with experienced technicians and supportive leadership to keep your customers moving. Enjoy a schedule and two consecutive days off every week. Build your career with one of the largest automotive retailers in North America, with opportunities for continued growth.

What You'll Do

• Be the primary contact for Subaru service customers, delivering an customer experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

What You'll Bring

• We require 1+ years of prior dealership Service Advisor experience.
• We prefer Subaru Advisor experience but its not required.
• Sales and upselling abilities while maintaining customer trust.
• Proficiency with dealership software and repair order management.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The annual California pay range for this position is $64,500.00 - $161,800.00.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!