Trade Support Specialist

EDPSI; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

EDPSI in New York City seeks a Trade Support Analyst Consultant to provide direct front office technology support to Equities traders and compliance teams on the trading floor. The role requires monitoring FIX connectivity and diagnosing real time trading issues on the NY trading desk.

You will gather and translate business requirements into functional specs for development teams, ensuring smooth coordination with traders, middle office, and control functions.

Qualifications

• 5+ years supporting front office equities trading applications.
• Strong FIX protocol, SQL reporting, and issue-tracking skills.
• Experience with Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE.

Responsibilities

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor.
• Monitor trading platforms and FIX network connectivity to ensure system stability and availability.
• Diagnose and resolve real time trading issues, including detailed investigation of compliance related inquiries.
• Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management.
• Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency.
• Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements.
• Share end-to-end business workflows with Support and QA teams to strengthen regression testing and operational readiness.
• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation.

Skills

Equities trading systems

FIX protocol

SQL reporting

JIRA

Excel

Relationship building

Communication skills

Regulatory knowledge

Scripting/automation tools

Education

Bachelor's degree in Computer Science

Tools

OMS platforms

Tidal scheduler

CRMs

Job description

Trade Support Analyst Consultant for direct banking client in NYC

Work Location - midtown Manhattan, NYC

Work schedule: Onsite 5 days

Trade Support Analyst to handle all equity applications .

• Experience in front office trading applications within Equities, including U.S. Market Making, ETFs, Global Program Trading.
• Looking for business background and technical knowledge with equities, FIX Protocol experience with solid documentation and SQL reporting capabilities.
• Troubleshoot issues related to trading and front office.
• Someone who knows equity business and they would be facing traders, talking with compliance and other internal stake holders.
• Level 1 to 1.5 in handling the software in trading system - can communicating properly, critical thinking.

Job Description

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor
• Monitor trading platforms and FIX network connectivity to ensure system stability and availability
• Diagnose and resolve real time trading issues, including detailed investigation of compliance related inquiries
• Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
• Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
• Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
• Share end-to-end business workflows with Support and QA teams to strengthen regression testing and operational readiness
• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation

Qualifications

• Over 5 years of experience supporting mission critical front office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds
• Strong understanding of high touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems
• Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE
• Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting
• Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions
• Excellent written and verbal communication skills, with the ability to convey complex technical issues to nontechnical stakeholders
• Strong analytical and problem-solving skills with a high level of attention to detail
• Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high-pressure trading environment
• Experience with scripting and automation tools is a plus

Soft Skills

• Highly self-motivated with a strong sense of drive and accountability
• Confident, dependable, and consistently reliable
• Proven ability to work independently on complex issues and projects
• Effective collaborator with strong teamwork skills
• Excellent written and verbal communication abilities
• Strong critical thinking and problem-solving skills
• Detail-oriented with solid documentation and reporting capabilities

Education Requirement Computer Science degree