Senior Trade Floor Support 3594435

Axiom-Path; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Axiom-Path in New York is seeking an experienced trade floor support professional to provide real-time technical assistance for front-office traders and trading systems. You will troubleshoot market data platforms, Bloomberg/Reuters/ICE, and related infrastructure in a fast-paced, mission-critical environment.

Onsite in New York, the role emphasizes cross-functional incident resolution, clear communication, and adherence to escalation and documentation procedures to maintain regulatory and

Qualifications

• 10+ years of experience in trade floor support or high-pressure tech environments.
• Strong experience with financial systems, trading platforms, and market data feeds.
• Hands-on familiarity with Bloomberg, Reuters, ICE, or similar platforms.
• Proficient in Windows and Linux, scripting, desktop hardware, and networking basics.
• Able to diagnose issues quickly in a time-sensitive setting.
• Excellent communication with demanding business users.

Responsibilities

• Provide real-time technical support to traders and front-office users.
• Troubleshoot and resolve incidents involving trading platforms, market data tools, and connectivity.
• Monitor health and performance of trading systems; escalate as needed.
• Support a low-downtime trading floor environment with clear communication.
• Document recurring issues and contribute to knowledge base.
• Adhere to escalation, documentation, and support procedures.

Skills

Real-time support

Trading systems

Market data platforms

Incident resolution

Networking basics

Windows/Linux

Documentation

Communication skills

Job description

Be Part Of A High-Performing Team:

Join a fast-paced technology support environment within a major financial institution, supporting front-office trading operations where system availability, speed, and accuracy are critical. This team partners closely with infrastructure, application, networking, and business stakeholders to keep trading platforms, market data tools, hardware, and connectivity running smoothly in a highly time-sensitive environment.

What's In Store For You:

Engagement: W2 only (no C2C/1099)

This is an onsite opportunity in New York, NY supporting a trading floor environment. The role offers exposure to front-office technology, trading systems, market data applications, and cross-functional incident resolution in a mission-critical financial services setting.

How You Will Make An Impact

• Provide real-time technical support to traders and front-office users across trading systems, desktop hardware, market data platforms, and application issues.
• Troubleshoot and resolve incidents involving trading platforms, Bloomberg, Reuters, ICE, network connectivity, Windows/Linux environments, and related infrastructure.
• Monitor the health and performance of trading systems and elevate urgent issues to the appropriate application, infrastructure, or networking teams.
• Support a low-downtime trading floor environment where quick diagnosis, clear communication, and disciplined follow-through are essential.
• Document recurring issues, create support guides, and contribute to knowledge base materials that improve long-term operational efficiency.
• Help maintain operational and regulatory standards by following escalation, documentation, and support procedures.

Are you an experienced trade floor support professional ready to make an impact?

• 10+ years of experience in trade floor support, front-office technology support, trading systems support, or a similarly high-pressure technical environment.
• Strong experience supporting financial systems, trading platforms, market data feeds, and front-office users.
• Hands-on familiarity with market data applications such as Bloomberg, Reuters, ICE, or similar platforms.
• Working knowledge of Windows, Linux, scripting, desktop hardware, and basic networking concepts.
• Ability to troubleshoot hardware, application, connectivity, and platform issues quickly in a time-sensitive environment.
• Strong communication skills with the ability to support demanding business users professionally and calmly.
• Proven ability to multitask, prioritize urgent issues, and operate in a fast-paced trading floor setting.