Trade Operations Engineer — Production Support & AI Innovator

Publicis Groupe Holdings B.V; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive workplace

Learning & development

Competitive compensation

Flexible work options

Health benefits for you and family

Generous leave & holidays

Wellness program

Job summary

Publicis Sapient in Boston is seeking a Trade Operations Production Support specialist to maintain core applications across the trade lifecycle, from matching to settlement. You will investigate issues, coordinate resolutions, and collaborate with vendors and custodians to ensure continuity.

The role emphasizes strong Java/SQL skills, debugging expertise, and a mindset for learning and AI-enabled tool adoption. A supportive team environment and growth opportunities are offered.

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java

SQL

App support debugging

AI-enabled tools

Analytical thinking

Communication

Tools

AWS

JavaScript

React

Financial services exposure

Job description

Publicis Sapient in Boston is seeking a Trade Operations Production Support specialist to maintain core applications across the trade lifecycle, from matching to settlement. You will investigate issues, coordinate resolutions, and collaborate with vendors and custodians to ensure continuity.

The role emphasizes strong Java/SQL skills, debugging expertise, and a mindset for learning and AI-enabled tool adoption. A supportive team environment and growth opportunities are offered.