Trade Floor Support Analyst (Front Office Trading Systems & Market Data)

Axiom Path, Inc.; New York (NY); On-site; USD 110,000 - 165,000; Full time

Job summary

A leading global financial institution in New York seeks a Trade Floor Support Analyst to join its front-office technology support team. You will work directly with traders, application support, and infrastructure specialists to ensure the reliability of trading platforms and market data services.

This 100% onsite role requires strong IT skills, experience with market data platforms, and the ability to perform under pressure while communicating effectively with front-office stakeholders.

Qualifications

• 5-7 years of IT support or trading floor technology experience.
• Experience supporting financial trading systems or capital markets apps.
• Familiarity with market data platforms (Bloomberg, Reuters/Refinitiv, ICE).
• Strong troubleshooting across Windows, Linux, and networks.
• Clear communication with traders and senior stakeholders.

Responsibilities

• Provide immediate technical assistance to traders and front-office staff.
• Troubleshoot market data platforms to ensure reliable access to trading information.
• Diagnose hardware, software, OS, and network issues affecting trading operations.
• Monitor trading technology and preempt disruptions before they affect the business.
• Collaborate with support, infrastructure, and networking teams to resolve incidents.

Skills

IT support

Trading floor tech

Windows & Linux

Scripting basics

Communication

Tools

Bloomberg Terminal

Reuters/Refinitiv

ICE

Job description

Trade Floor Support Analyst (Front Office Trading Systems & Market Data)

New York, United States | Posted on 11/09/2026

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A High-Performing Team

Join a leading global financial institution supporting its capital markets and derivatives trading operations in New York City. This fast-paced, technology-driven environment relies on reliable trading infrastructure, responsive technical support, and close collaboration between front-office professionals and IT specialists.

As part of the trading floor technology support function, you will work directly with traders, application support teams, and infrastructure specialists to keep critical trading platforms and market data services running efficiently. Your technical expertise and ability to resolve issues under pressure will help protect trading continuity and minimize operational disruptions.

What's In Store For You

Location: New York, NY (277 Park Avenue)

Work Arrangement: 100% Onsite

Engagement: W2 only (no C2C/1099)

Contract Duration: November 30, 2026 - November 29, 2027

Schedule: 40 hours per week

Opportunity to support front-office trading technology within a global financial services environment.

Direct interaction with traders, market-facing professionals, and specialized technical teams.

Exposure to business-critical trading platforms, financial applications, and market data technologies.

How You Will Make An Impact

Provide immediate technical assistance to traders and front-office personnel, resolving issues affecting trading applications, workstations, and market data services.

Troubleshoot Bloomberg, Reuters, ICE, and other financial market data platforms to maintain reliable access to trading information.

Diagnose hardware, software, operating system, and network connectivity problems affecting trading operations.

Monitor the availability and performance of trading technology, identifying potential disruptions before they significantly affect business operations.

Collaborate with application support, infrastructure, and networking teams to investigate and resolve complex incidents.

Prioritize and escalate critical technical issues according to business impact, ensuring timely communication and restoration of services.

Support Windows and Linux environments, utilizing scripting and technical troubleshooting tools where appropriate.

Maintain accurate incident records, troubleshooting procedures, and knowledge base documentation.

Follow established IT operational controls, security procedures, and financial industry compliance requirements.

Requirements

Are You An Experienced Trading Floor Technology Support Professional Ready To Make An Impact?

5-7 years of relevant experience in IT support, production support, application support, or trading floor technology environments.

Experience providing technical support for financial trading systems, capital markets applications, or similarly time-sensitive business operations.

Familiarity with financial market data platforms such as Bloomberg, Reuters/Refinitiv, or ICE .

Strong troubleshooting experience with Windows operating systems, desktop hardware, business applications, and network connectivity.

Working knowledge of Linux environments and basic scripting or automation.

Understanding of network troubleshooting fundamentals, including TCP/IP, DNS, and connectivity diagnostics.

Ability to assess technical incidents quickly, determine business impact, and coordinate appropriate escalation.

Strong customer service and communication skills when interacting directly with traders and senior business stakeholders.

Comfortable managing competing priorities in a high-pressure, time-sensitive environment.

Strong analytical thinking, attention to detail, documentation practices, and cross-functional collaboration skills.