Remote Rates Derivatives Production Support Analyst

Axiom Path, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Axiom Path, Inc. is seeking a production support professional to maintain live capital markets applications across rates derivatives, trade processing, and back-office workflows in a fast-paced financial technology environment.

The role emphasizes investigation of production issues, cross-team collaboration, and proactive incident management. This remote/hybrid position offers exposure to live systems, with a focus on runbooks, monitoring improvements, and effective collaboration with business

Qualifications

• 3–5 years of relevant and recent production support, application support, or trade application support experience.
• Experience supporting business-critical applications in financial services, capital markets, derivatives, trading, middle office, or back-office environments.
• Working understanding of trade workflows, STP, data flows, rates derivatives, asset classes, regulatory reporting, or financial operations is strongly preferred.
• Ability to investigate ambiguous production issues using logs, application behavior, user inputs, database/data checks, documentation, and cross-system reasoning.
• Strong SQL or back-end query experience, with scripting exposure in Python, Perl, PowerShell, or similar tools preferred.
• Experience supporting batch jobs, schedulers, APIs, integrations, reports, data pipelines, or time-sensitive operational workflows.
• Strong incident management skills with the ability to prioritize under SLA pressure.
• Excellent communication skills, including the ability to explain complex issues clearly, diplomatically, and concisely to business and technical stakeholders.
• Methodical, curious, ownership-driven mindset with a focus on resolution, documentation, stability, and continuous improvement.

Responsibilities

• Support internally developed business applications used across rates derivatives, trade processing, post-trade workflows, payments, verification, and related middle/back-office functions.
• Investigate live production issues reported by users or detected through system behavior, logs, data movement, and application monitoring.
• Troubleshoot across applications, schedulers, STP processes, databases, data flows, integrations, and user workflows to identify root cause and restore service.
• Communicate clearly with business users, senior stakeholders, technology teams, and support peers during incidents.
• Document issues, workarounds, root cause findings, and resolution steps in a way that supports future troubleshooting and audit expectations.
• Help improve system stability by identifying recurring issues, strengthening runbooks, improving monitoring, and reducing operational toil.
• Participate in 24x6 support coverage, including rotating weekend on-call or planned activity support.

Skills

SQL

Python

PowerShell

Perl

Scripting

Incident management

Communication

Job description

Axiom Path, Inc. is seeking a production support professional to maintain live capital markets applications across rates derivatives, trade processing, and back-office workflows in a fast-paced financial technology environment.

The role emphasizes investigation of production issues, cross-team collaboration, and proactive incident management. This remote/hybrid position offers exposure to live systems, with a focus on runbooks, monitoring improvements, and effective collaboration with business