Production Support Analyst Rates Derivatives Applications

Axiom Path, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Axiom Path, Inc. is seeking a production support professional to maintain live capital markets applications across rates derivatives, trade processing, and back-office workflows in a fast-paced financial technology environment.

The role emphasizes investigation of production issues, cross-team collaboration, and proactive incident management. This remote/hybrid position offers exposure to live systems, with a focus on runbooks, monitoring improvements, and effective collaboration with business

Qualifications

• 3–5 years of relevant and recent production support, application support, or trade application support experience.
• Experience supporting business-critical applications in financial services, capital markets, derivatives, trading, middle office, or back-office environments.
• Working understanding of trade workflows, STP, data flows, rates derivatives, asset classes, regulatory reporting, or financial operations is strongly preferred.
• Ability to investigate ambiguous production issues using logs, application behavior, user inputs, database/data checks, documentation, and cross-system reasoning.
• Strong SQL or back-end query experience, with scripting exposure in Python, Perl, PowerShell, or similar tools preferred.
• Experience supporting batch jobs, schedulers, APIs, integrations, reports, data pipelines, or time-sensitive operational workflows.
• Strong incident management skills with the ability to prioritize under SLA pressure.
• Excellent communication skills, including the ability to explain complex issues clearly, diplomatically, and concisely to business and technical stakeholders.
• Methodical, curious, ownership-driven mindset with a focus on resolution, documentation, stability, and continuous improvement.

Responsibilities

• Support internally developed business applications used across rates derivatives, trade processing, post-trade workflows, payments, verification, and related middle/back-office functions.
• Investigate live production issues reported by users or detected through system behavior, logs, data movement, and application monitoring.
• Troubleshoot across applications, schedulers, STP processes, databases, data flows, integrations, and user workflows to identify root cause and restore service.
• Communicate clearly with business users, senior stakeholders, technology teams, and support peers during incidents.
• Document issues, workarounds, root cause findings, and resolution steps in a way that supports future troubleshooting and audit expectations.
• Help improve system stability by identifying recurring issues, strengthening runbooks, improving monitoring, and reducing operational toil.
• Participate in 24x6 support coverage, including rotating weekend on-call or planned activity support.

Skills

SQL

Python

PowerShell

Perl

Scripting

Incident management

Communication

Job description

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

This is a remote position.

Be Part Of A High-Performing Team:

Join a business-critical technology support team within a global financial services environment, supporting internally developed applications used across middle- and back-office derivative trade workflows. This team helps keep live operations stable by supporting applications tied to trade processing, payments, mark-to-market activity, verification workflows, and time-sensitive data movement. The environment is fast-paced, highly collaborative, and requires professionals who can investigate complex issues, communicate clearly with business users, and help maintain continuity across financial operations.

What's In Store For You:

Engagement: W2 only (no C2C/1099)

This is a long-term hybrid contract opportunity based in Jersey City, NJ. The role offers exposure to live capital markets technology, rates derivatives workflows, production support, application reliability, and business-facing incident management. The position is ideal for someone who enjoys solving ambiguous production issues, improving support processes, and working close to business operations in a highly visible financial technology environment.

How You Will Make An Impact

• Support internally developed business applications used across rates derivatives, trade processing, post-trade workflows, payments, verification, and related middle/back-office functions.
• Investigate live production issues reported by users or detected through system behavior, logs, data movement, and application monitoring.
• Troubleshoot across applications, schedulers, STP processes, databases, data flows, integrations, and user workflows to identify root cause and restore service.
• Communicate clearly with business users, senior stakeholders, technology teams, and support peers during incidents.
• Document issues, workarounds, root cause findings, and resolution steps in a way that supports future troubleshooting and audit expectations.
• Help improve system stability by identifying recurring issues, strengthening runbooks, improving monitoring, and reducing operational toil.
• Participate in 24x6 support coverage, including rotating weekend on-call or planned activity support.

Are you a proven production support professional with capital markets application experience?

• 3 5 years of relevant and recent production support, application support, or trade application support experience.
• Experience supporting business-critical applications in financial services, capital markets, derivatives, trading, middle office, or back-office environments.
• Working understanding of trade workflows, STP, data flows, rates derivatives, asset classes, regulatory reporting, or financial operations is strongly preferred.
• Ability to investigate ambiguous production issues using logs, application behavior, user inputs, database/data checks, documentation, and cross-system reasoning.
• Strong SQL or back-end query experience, with scripting exposure in Python, Perl, PowerShell, or similar tools preferred.
• Experience supporting batch jobs, schedulers, APIs, integrations, reports, data pipelines, or time-sensitive operational workflows.
• Strong incident management skills with the ability to prioritize under SLA pressure.
• Excellent communication skills, including the ability to explain complex issues clearly, diplomatically, and concisely to business and technical stakeholders.
• Methodical, curious, ownership-driven mindset with a focus on resolution, documentation, stability, and continuous improvement.