Trade Desk Support

The Cypress Group; Kansas City (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Cypress Group is seeking a Trade Desk Specialist to support its electronic FX trading operations. You will serve institutional clients, monitor platforms, and troubleshoot issues with APIs, connectivity, and data feeds to ensure smooth market access.

Candidate will work with Linux, SQL and FIX protocol in a global environment, contributing to incident resolution, onboarding, and continuous improvement of trading workflows.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of experience supporting electronic trading platforms, financial markets, or technical operations.
• Strong understanding of electronic trading environments and financial market infrastructure.
• Working knowledge of FX markets is highly preferred.
• Experience using Linux in a production environment.
• Strong SQL skills for querying and analyzing operational data.
• Knowledge of FIX protocol and electronic trading connectivity.
• Understanding of TCP/IP networking and troubleshooting connectivity issues.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills with experience supporting institutional clients.
• Experience using ticketing systems such as Jira or similar platforms.

Responsibilities

• Serve as a primary point of contact for institutional clients, providing real-time support for trading, connectivity, market data, and platform-related inquiries.
• Troubleshoot complex technical and operational issues involving APIs, trading workflows, connectivity, and system functionality.
• Document incidents, root cause analysis, and resolutions to support continuous improvement.
• Provide guidance and technical support to junior team members during daily operations and critical incidents.
• Perform pre-market system health checks and ensure platform readiness before the trading session begins.
• Continuously monitor trading activity, market data feeds, and system performance throughout the trading day.
• Escalate operational or technical issues appropriately while maintaining clear communication with internal stakeholders.
• Maintain operational procedures, documentation, and monitoring processes.
• Diagnose production issues using Linux command-line tools, log analysis, and network troubleshooting techniques.
• Utilize SQL to investigate trading and operational data.
• Support client onboarding, API certification, and connectivity testing.
• Partner with engineering teams to investigate production issues, perform root cause analysis, and implement long-term improvements.
• Monitor market activity for trading anomalies, pricing discrepancies, and operational issues.
• Coordinate with internal teams and external market participants to resolve trading-related concerns.
• Assist with onboarding institutional trading clients and validating production readiness.
• Collaborate across Operations, Technology, and Client Services to improve workflows and client experience.
• Contribute to operational enhancements, documentation, automation initiatives, and platform stability projects.

Skills

Analytical skills

Troubleshooting

Communication

Documentation

Python or scripting

Education

Bachelor's degree or equivalent experience

Tools

Linux

SQL

FIX protocol

Jira

Python scripting

Job description

Trade Desk Specialist - Electronic Trading / FX Markets

A leading global financial markets and trading technology organization is seeking a Trade Desk Specialist to join its Electronic FX Operations team. This position offers the opportunity to support a high-performance, low-latency electronic trading platform serving institutional clients across global financial markets.

Working as part of a collaborative global operations team, you will provide real-time client support, monitor trading systems, troubleshoot technical issues, and partner closely with technology, operations, and client-facing teams to ensure a seamless trading experience.

This is an excellent opportunity for professionals who enjoy working in fast-paced financial markets and want to deepen their expertise in electronic trading, market infrastructure, and financial technology.

Key Responsibilities

Trading Desk & Client Support

• Serve as a primary point of contact for institutional clients, providing real-time support for trading, connectivity, market data, and platform-related inquiries.
• Troubleshoot complex technical and operational issues involving APIs, trading workflows, connectivity, and system functionality.
• Document incidents, root cause analysis, and resolutions to support continuous improvement.
• Provide guidance and technical support to junior team members during daily operations and critical incidents.

Trading Platform Operations

• Perform pre-market system health checks and ensure platform readiness before the trading session begins.
• Continuously monitor trading activity, market data feeds, and system performance throughout the trading day.
• Escalate operational or technical issues appropriately while maintaining clear communication with internal stakeholders.
• Maintain operational procedures, documentation, and monitoring processes.

Technical Support

• Diagnose production issues using Linux command-line tools, log analysis, and network troubleshooting techniques.
• Utilize SQL to investigate trading and operational data.
• Support client onboarding, API certification, and connectivity testing.
• Partner with engineering teams to investigate production issues, perform root cause analysis, and implement long-term improvements.

Trading Operations

• Monitor market activity for trading anomalies, pricing discrepancies, and operational issues.
• Coordinate with internal teams and external market participants to resolve trading-related concerns.
• Assist with onboarding institutional trading clients and validating production readiness.

Process Improvement

• Collaborate across Operations, Technology, and Client Services to improve workflows and client experience.
• Contribute to operational enhancements, documentation, automation initiatives, and platform stability projects.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of experience supporting electronic trading platforms, financial markets, or technical operations.
• Strong understanding of electronic trading environments and financial market infrastructure.
• Working knowledge of FX markets is highly preferred.
• Experience using Linux in a production environment.
• Strong SQL skills for querying and analyzing operational data.
• Knowledge of FIX protocol and electronic trading connectivity.
• Understanding of TCP/IP networking and troubleshooting connectivity issues.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills with experience supporting institutional clients.
• Experience using ticketing systems such as Jira or similar platforms.

Preferred Qualifications

• Experience working in a global or 24/5 trading support environment.
• Knowledge of market data protocols such as ITCH.
• Experience with Linux performance monitoring and system diagnostics.
• Python or other scripting languages for automation.
• Experience developing operational procedures and technical documentation.
• Background supporting institutional trading clients, banks, asset managers, or broker-dealers.

Schedule

• Standard coverage aligned with the U.S. trading session (approximately 11:00 AM-7:00 PM ET).
• Hybrid work environment with four days onsite each week.
• Participation in an on-call rotation for occasional weekend and holiday market support, including limited remote Sunday coverage.

What You'll Find

• Opportunity to support a mission-critical institutional trading platform.
• Exposure to global financial markets and cutting-edge trading technology.
• Collaborative environment with direct interaction across operations, technology, and client-facing teams.
• Competitive compensation, performance incentives, comprehensive benefits, retirement savings plan, paid time off, professional development opportunities, and career growth within a global organization.