Trade Account & Design Solutions Specialist

Caffrey & Company; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A design-focused firm in Austin is seeking a Trade Account Specialist. This role emphasizes client support, assisting designers with tailored product recommendations and managing quotes. The ideal candidate has over 2 years in a client-facing role and brings strong communication and organizational skills. A passion for design and exceptional service is essential. The position is full-time with opportunities for flexibility and ownership.

Qualifications

• 2+ years in a client-facing role, ideally in design, showroom, or high-end retail.
• Experience with custom quoting, order entry, and project tracking.
• Exceptional attention to detail and accuracy.

Responsibilities

• Assist designers in the showroom with tailored product recommendations.
• Accurately create and manage quotes, keeping data organized.
• Own quote follow-up: proactively check in on open quotes.
• Process purchase orders in alignment with designer specifications.
• Manage warranty claims and communicate with clients on resolutions.

Skills

Customer service skills

Organizational skills

Communication skills

Detail-oriented

Proactive problem-solving

Tools

CRM systems (NetSuite)

Google Suite

Zoom

Mac products

Job description

A design-focused firm in Austin is seeking a Trade Account Specialist. This role emphasizes client support, assisting designers with tailored product recommendations and managing quotes. The ideal candidate has over 2 years in a client-facing role and brings strong communication and organizational skills. A passion for design and exceptional service is essential. The position is full-time with opportunities for flexibility and ownership.