Tractor Service Coordinator & Writer

Kingline Equipment, Inc.; Summerdale (AL); On-site; USD 45,000 - 55,000; Full time

Job summary

Kingline Equipment, Inc. in Summerdale, AL is seeking a dedicated Service Coordinator/Writer to act as the liaison between the company and customers.

You will ensure customer needs are filled, coordinate transactions, and prepare cost and time estimates for service work. You will track repairs, schedule technicians, verify warranties, and translate non-technical descriptions into clear reports for the service team.

Qualifications

• High School Diploma or equivalent.
• Work experience and product knowledge may be advantageous.
• Computer literacy and knowledge of office software programs.
• Excellent communication and customer service skills.
• Strong record keeping skills.
• The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.

Responsibilities

• Develop strong customer relationships through effective service delivery and product management.
• Maintain computerized customer profile information.
• Monitor customer records for servicing and future work; call to arrange appointments.
• Develop cost estimates, log needed parts and repair times, and schedule technicians.
• Convey costs, parts, work, and technician details to customers and management.
• Meet with customers to discuss requirements and relay them to technicians.
• Contact customers about additional work and costs.
• Enter repair job details in the company network and prepare repair instructions.
• Check warranties and insurance.
• Test drive/operate equipment before release.
• Explain work done and costs to customers to ensure satisfaction and repeat business.

Skills

Customer service

Communication

Computer literacy

Record keeping

Technical translation

Education

High School Diploma

Tools

Office software

Job description

Service Coordinator / Writer:

We are looking for a dedicated Service Coordinator to act as the liaison between our company and our customers.

The Service Writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The Service Coordinator will track repairs and the causes of problems, schedule the most appropriate Service Technician, and process the customers' warranties.

To be a successful Service Coordinator, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team.

Service Coordinator / Writer Responsibilities:

• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost estimates, logging needed parts and the time needed for repairs, and scheduling the most appropriate Service Technician.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
• Contacting customers in the case of additional work to relay the details and extra costs.
• Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
• Checking warranties and insurance.
• Test driving/operating equipment prior to release.
• Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Requirements:

• A High School Diploma or equivalent.
• Work experience and product knowledge may be advantageous.
• Computer literacy and knowledge of office software programs.
• Excellent communication and customer service skills.
• Strong record keeping skills.
• The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.