Service Writer

Castongia Tractor; De Motte (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life and Disability Insurance

401K Retirement Savings Plan

Paid Time Off

Paid Holidays

Job summary

Castongia Tractor in De Motte, IN, seeks an experienced service coordinator to support the service manager and keep daily operations running smoothly.

Responsibilities include scheduling, assigning jobs to technicians, and maintaining customer satisfaction through accurate estimates and clear communication. Strong organizational and communication skills are essential.

Qualifications

• 5+ years work related experience.
• Previous supervisory or management experience preferred but not required.
• Ability to write and work on routine reports and correspondence.
• Ability to speak effectively one on one or before groups of customers or employees of the organization.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Ability to define problems collects data, establish facts and draw valid conclusions.
• Computer skills
• Strong organizational skills

Responsibilities

• Assist in answering phone calls for service.
• Assign jobs and work areas to techs under the Service Manager.
• Inspect machines after repairs to ensure customer satisfaction.
• Assist technicians in machine diagnostics as needed.
• Assist technicians in DTAC case creation.
• Prepare and open work orders as needed.
• Keep technicians productive and moving.
• Ensure shop cleanliness and organization.
• Maintain company service vehicles.
• Update the daily schedule board.
• Maintain service counter schedule pad daily.
• Issue POs for supplies and submit bills.
• Maintain tool inventory.
• Provide repair estimates to customers.
• Inform customers of repair status and costs.
• Obtain customer authorization for additional repairs.
• Collaborate with Service Manager on department duties.
• Promote loyalty and protect dealership image.
• Notify Service Manager of customer complaints.
• Meet daily with Service Manager to review performance.
• Perform other duties as directed by Service Manager.
• As directed by management.

Skills

Communication skills

Supervisory experience

Report writing

Customer interaction

Negotiation

Problem solving

Computer skills

Organization

Job description

Who We Are

Castongia Tractor is a team of professionals focused on helping our customers grow by providing accurate, timely and valuable solutions for our Agricultural, Commercial, and Residential partners’ ever-changing needs through providing high quality products, first-class product support and cutting edge new technology and continued education of our customers and employees.

What We Offer

• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• Paid Time Off
• Paid Holidays

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Assist in Answering phone calls for service.
• Assign jobs and work areas to techs according to their skill, knowledge and level of expertise, under the direction of Service Manager.
• Inspect customer machines after repairs have been performed to assure that customer satisfaction is maintained when there machine is returned to them.
• Assist technicians in machine diagnostics as needed.
• Assist technicians in DTAC case creation.
• Write up work order requisitions and open work orders as needed.
• Keep techs productive and working.
• Assure that techs are keeping shop cleaned and organized.
• Make sure all company service vehicles are maintained.
• Assist in keeping schedule board updated daily.
• Maintain service counter schedule pad daily and complete before next day’s business.
• Issue purchase orders for outside supplies and repairs, submit bills to service mgr for processing.
• Maintain and monitor special tool inventory.
• Provide estimates to customers for repairs when requested.
• Keep customers informed of status of machine repairs and costs.
• Contact customers for authorization of additional repairs.
• Work with service manager in all aspects of the service department in fulfilling the responsibilities of the service manager.
• Promotes loyalty and customer goodwill and protects dealership and service department image.
• Advise service manager of all customer complaints.
• Meet with service manager daily to review department performance and personnel matters.
• Perform other duties and functions as directed by Service Manager in line with objectives of the dealership.
• Duties as assigned by management.

Skills & Qualifications

• 5+ years work related experience.
• Previous supervisory or management experience preferred but not required.
• Ability to write and work on routine reports and correspondence.
• Ability to speak effectively one on one or before groups of customers or employees of the organization.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Ability to define problems collects data, establish facts and draw valid conclusions.
• Computer skills
• Strong organizational skills