Tracking Lead

WEL Companies, Inc; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A logistics company is seeking a Tracking Lead for a full-time remote role based in the United States. The position involves managing and updating driver statuses in the TMS, making calls to drivers for ETAs, and liaising with the operations team. Candidates should have at least 2 years of experience in a 3PL/brokerage environment and excel in communication and organization. Strong internet connection and the ability to work independently are essential for this role.

Qualifications

• 2+ years of experience in a 3PL/brokerage as an operations employee.
• Comfortable making phone calls to ask drivers for ETAs.
• Ability to work independently and remotely.

Responsibilities

• Check on drivers booked on shipments throughout the day.
• Update drivers' statuses in our TMS.
• Make check calls and escalate issues to the operations team.

Skills

Making phone calls

Building relationships with carriers

Attention to detail

Organizational skills

Using TMS

Tools

Aljex

macropoint

Job description

Direct message the job poster from WEL Companies, Inc

This is a full-time, W-2, remote role for a Tracking Lead. This is a salaried position requiring 45-50 hours of work a week. The position involves checking on drivers that we have booked on shipments throughout the day. The Tracking Lead is in charge of updating drivers' statuses in our TMS, making check calls, and escalating issues to the operations team.

Qualifications

• 2+ years of experience specifically in a 3PL/brokerage as an operations employee (brokerage, customer service, etc.)
• Comfortable making phone calls to ask drivers for ETAs, asking follow up questions related to ETA/status
• Ability to build and maintain relationships with carriers
• Knowledge of macropoint, how to make check calls
• Proficiency in using a TMS- big plus if familiar with Aljex
• Attention to detail and excellent organizational skills
• Ability to work independently and remotely while maintaining communication with coworkers
• MUST have strong internet connection and ability to answer/make phone calls.

Seniority level

• Entry level

Employment type

• Full-time

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