TPC Dispatch Lead

Gulf States Financial Services, Inc.; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

The Friedkin Group is seeking a TPC Dispatch Lead to drive safe, efficient delivery operations across USAL's network with third-party carriers. You will manage daily dispatch, optimize routing, and communicate with drivers, logistics teams, and customers using transportation management systems.

The role requires 4–6 years of dispatch or logistics experience, proficiency with TMS software, and strong communication skills.

Qualifications

• Bachelor's degree in Logistics, Transportation, Supply Chain or related field.
• 4-6 years of Dispatch, transportation coordination, or logistics operations.
• 4-6 years experience with transportation management systems (TMS) and/or dispatch software.
• Strong multi-tasking and prioritization in fast-paced environments.
• Excellent communication and interpersonal skills.
• Experience managing customer data and CRM guidelines.
• Listening and adaptability to changing conditions.

Responsibilities

• Coordinate daily TPC dispatch operations using the third-party carrier network.
• Serve as liaison between drivers, logistics teams, and customers.
• Analyze load factors, driver availability, and equipment readiness.
• Support driver engagement through clear communication and feedback.
• Collaborate with carrier operations to align with network goals.
• Generate and analyze reports to track KPIs.
• Build trust with the carrier base to position USAL Solutions as a premier broker.
• Maintain alignment with core competencies and values.

Skills

Dispatch experience

TMS knowledge

Communication skills

Education

Bachelor's Degree in Logistics/Transportation/Supply Chain

Tools

TMS software

Job description

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life

The TPC Dispatch Lead plays a vital role in driving the safe, efficient, and compliant delivery of customer vehicles across USAL's network through our third‑party carrier partners. This position is central to managing daily dispatch operations, ensuring optimal routing and scheduling, and maintaining strong communication with TPC drivers, their logistics teams, and customers. By leveraging transportation management systems, the coordinator contributes to real‑time problem solving, operational reporting, and network optimization. Success in this role is built on fostering third party carrier relationships, aligning dispatch activities with broader business goals, and upholding the company's core values of trust, performance, and strategic collaboration.

As a TPC Dispatch Lead you will:

• Coordinate and monitor daily TPC dispatch operations using transportation management systems solely focused on our third‑party carrier network.
• Serve as a liaison between TPC drivers, their logistics teams, and customers to ensure timely and damage‑free deliveries.
• Analyze load factors, TPC driver availability, and equipment readiness to optimize routing and scheduling.
• Support TPC driver engagement through clear communication, coaching, and performance feedback through their company leadership teams.
• Collaborate with carrier operations and capacity teams to align dispatch activities with broader network goals.
• Generate and analyze operational reports to track KPIs and identify areas for improvement.
• Build trust with the carrier base making USAL Solutions the premier broker for third party carriers.
• Maintain alignment with our company core competencies and values.

What We Need From You

• Bachelor's Degree Logistics, Transportation, Supply Chain, or related field of study. Pref
• 4-6 years Dispatch, transportation coordination, or logistics operations. Required
• 4-6 years Experience with transportation management systems (TMS) and/or dispatch software. Required
• Proven ability to manage multiple tasks and prioritize effectively in a fast‑paced environment. (Medium proficiency)
• Excellent communication and interpersonal skills. (High proficiency)
• Customer Data Management - Customer data management relates to the systems that businesses use to compile and interrogate their customer information. Developing-Intermediate Required
• Customer Relationship Management - Develops, implements, or follows the organization's guidelines and practices when interacting with customers to ensure a positive experience and to retain, grow, or generate new business. Developing-Intermediate Required
• Listening Skills - Developing-Intermediate Required
• Adaptability - Adaptability is the ability to adjust and respond effectively to changing conditions. Developing-Intermediate Required

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

20% Limited domestic travel

Join Us

The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at [e-mail]. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.

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