Dispatch Operations Specialist - Keep Freight Moving

Circle Logistics, Inc; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k)

Paid Time Off

Ongoing training

Job summary

Circle Logistics, Inc. is seeking a Dispatch Operations Representative in Northville, MI. The role focuses on keeping freight moving by entering load data, tracking shipments, and communicating with drivers, carriers, and customers to ensure on-time delivery.

You will proactively identify delays, maintain accurate records, and work with the Sales team to deliver outstanding service while negotiating carrier rates and expanding capacity as needed.

Qualifications

• 1-3 years in customer service, dispatch, logistics, operations, call center or data entry.
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving abilities.
• Ability to stay calm in a fast-paced environment.
• Experience with Microsoft Excel and Google Workspace (Pivot Tables and VLOOKUP a plus).
• Team-first mentality and willingness to assist where needed.

Responsibilities

• Enter and manage load information in the transportation management system.
• Track shipments and provide real-time updates to drivers.
• Communicate with carriers, customers, and internal teams to keep loads on schedule.
• Identify delays early and proactively resolve issues.
• Maintain shipment documentation and load records.
• Collaborate with the Sales team to deliver exceptional service.
• Negotiate rates with carriers to secure reliable transport.
• Build relationships with carriers and source additional capacity as needed.

Skills

Customer service

Dispatch

Logistics

Operations

Data entry

Tools

Excel

Google Workspace

Job description

Circle Logistics, Inc. is seeking a Dispatch Operations Representative in Northville, MI. The role focuses on keeping freight moving by entering load data, tracking shipments, and communicating with drivers, carriers, and customers to ensure on-time delivery.

You will proactively identify delays, maintain accurate records, and work with the Sales team to deliver outstanding service while negotiating carrier rates and expanding capacity as needed.