Remote Track & Trace Specialist — Freight Updates

Circle Logistics, Inc; Fort Wayne (IN); Hybrid; USD 40,000 - 62,000; Full time

Job summary

Circle Logistics, Inc. is seeking an OP8 Track & Trace Specialist to monitor and manage customer freight within our service division. You will track movements, provide updates in our TMS and customer portals, and maintain accurate shipment records.

The role requires strong communication, organization, and problem-solving in a fast-paced environment. Training is on-site in Fort Wayne, IN for 2-3 weeks, followed by a remote/hybrid schedule with opportunities for advancement.

Qualifications

• High School Diploma, GED, or equivalent experience required.
• Previous experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Skills

Communication

Detail-oriented

Time management

Organizational skills

Problem solving

Cross-functional

Independent worker

Professional demeanor

Multitasking

Education

High School Diploma or GED

Tools

TMS

Microsoft Office

Google Workspace

CRM software

Job description

Circle Logistics, Inc. is seeking an OP8 Track & Trace Specialist to monitor and manage customer freight within our service division. You will track movements, provide updates in our TMS and customer portals, and maintain accurate shipment records.

The role requires strong communication, organization, and problem-solving in a fast-paced environment. Training is on-site in Fort Wayne, IN for 2-3 weeks, followed by a remote/hybrid schedule with opportunities for advancement.