TPRM & ServiceNow Manager - Hybrid (Vienna, VA)

Brooklyn Arts Council; Vienna (VA); Hybrid; USD 104,000 - 116,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer-Paid Life Insurance

Employer-Paid Disability Insurance

401(k)

PTO including Vacation Leave, Sick, 11

Educational Assistance

Job summary

BRMi seeks a TPRM Manager to support a large financial services client in a hybrid work environment in Vienna VA. You will design, test, implement, document, and continuously enhance Third-Party Risk Management workflows within ServiceNow, aligning with risk methodology and operating model objectives.

Responsibilities include configuring and testing ServiceNow workflows, conducting UAT, developing process docs and training materials, and partnering with Procurement, Information Security,

Qualifications

• Assist in configuring and testing ServiceNow workflow changes to support evolving TPRM processes, controls, and business requirements.
• Conduct user acceptance testing (UAT), document results, and coordinate issue resolution to ensure successful deployment of workflow enhancements.
• Develop and maintain process documentation, workflow diagrams, business requirements, desktop job aids, and training materials related to ServiceNow TPRM functionality.
• Support the translation of TPRM methodology and process requirements into scalable, automated workflows within ServiceNow.
• Identify opportunities to streamline manual activities through workflow automation, improved routing, system controls, and enhanced user experience.
• Monitor workflow performance and user feedback, documenting enhancement opportunities to improve efficiency, data quality, and process consistency.
• Partner with cross-functional teams, including Procurement, Information Security, Compliance, Privacy, and Technology, to support end-to-end TPRM workflow integration.
• Assist with data validation, reporting requirements,metrics,and workflow governance activities to support program oversight and continuous improvement.

Responsibilities

• Support the design, enhancement, and optimization of TPRM workflows within the ServiceNow platform.
• Collaborate with business stakeholders, risk SMEs, and technology teams to document, validate, and implement TPRM workflow requirements and enhancements.

Skills

UAT

Documentation

Process improvement

Cross-functional collaboration

Tools

ServiceNow

Job description

BRMi seeks a TPRM Manager to support a large financial services client in a hybrid work environment in Vienna VA. You will design, test, implement, document, and continuously enhance Third-Party Risk Management workflows within ServiceNow, aligning with risk methodology and operating model objectives.

Responsibilities include configuring and testing ServiceNow workflows, conducting UAT, developing process docs and training materials, and partnering with Procurement, Information Security,