TPO Partner Support & Onboarding Specialist

Union Home Mortgage Corp.; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Union Home Mortgage Corp. in the United States is seeking a TPO Customer Service professional to support our Third Party Origination channel. The role focuses on onboarding new TPO partners, keeping the TPO web presence current, and coordinating training with Union University to ensure delivery of programs.

You will provide daily broker/account manager technical support, diagnose loan-level issues, and respond to questions or system problems while meeting critical deadlines.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a professional environment; mortgage industry experience a plus.
• Strong communication skills and the ability to multi-task in a fast-paced environment.
• Experience dealing directly with consumers and/or business partners.

Responsibilities

• Enhance and execute standard onboarding routine for all new TPO partners.
• Maintain timely and accurate information in regards to TPO web presence.
• Liaison for Union University to ensure training needs are executed and delivered.
• Develop and implement standard training routine for all new TPO partners.
• Daily Broker/Account Manager Technical Issue Support.
• Loan Level issue diagnosis and error resolution.
• Direct Assistance (phone/video) with questions/ system issues.
• Meet crucial deadlines requested.

Skills

Strong communication skills

Ability to multi-task

Fast-paced environment experience

Customer service experience

Education

High school diploma or equivalent

Job description

Union Home Mortgage Corp. in the United States is seeking a TPO Customer Service professional to support our Third Party Origination channel. The role focuses on onboarding new TPO partners, keeping the TPO web presence current, and coordinating training with Union University to ensure delivery of programs.

You will provide daily broker/account manager technical support, diagnose loan-level issues, and respond to questions or system problems while meeting critical deadlines.