TPO Customer Service

Union Home Mortgage Corp.; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Union Home Mortgage Corp. in the United States is seeking a TPO Customer Service professional to support our Third Party Origination channel. The role focuses on onboarding new TPO partners, keeping the TPO web presence current, and coordinating training with Union University to ensure delivery of programs.

You will provide daily broker/account manager technical support, diagnose loan-level issues, and respond to questions or system problems while meeting critical deadlines.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a professional environment; mortgage industry experience a plus.
• Strong communication skills and the ability to multi-task in a fast-paced environment.
• Experience dealing directly with consumers and/or business partners.

Responsibilities

• Enhance and execute standard onboarding routine for all new TPO partners.
• Maintain timely and accurate information in regards to TPO web presence.
• Liaison for Union University to ensure training needs are executed and delivered.
• Develop and implement standard training routine for all new TPO partners.
• Daily Broker/Account Manager Technical Issue Support.
• Loan Level issue diagnosis and error resolution.
• Direct Assistance (phone/video) with questions/ system issues.
• Meet crucial deadlines requested.

Skills

Strong communication skills

Ability to multi-task

Fast-paced environment experience

Customer service experience

Education

High school diploma or equivalent

Job description

TPO Customer Service# TPO Customer Service## OverviewPosition TypeFull TimeCategoryMortgage Operations## DescriptionThis position is responsible to ensure that all TPO partners are properly affiliated with our Union Home Third Party Origination channel, provide daily technical support and to maintain a list of activities related to TPO that are not specific to the manufacturing process.At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value **diversity**, educate on **equity**, and create **inclusive partner opportunities** to ensure that you know #U**Belong**AtUHM!**ESSENTIAL DUTIES AND RESPONSIBILITIES**Other duties may be assigned.* Enhance and execute standard onboarding routine for all new TPO partners* Maintain timely and accurate information in regards to TPO web presence* Liaison for Union University to ensure training needs are executed and delivered* Develop and implement standard training routine for all new TPO partners* Daily Broker/Account Manager Technical Issue Support* Loan Level issue diagnosis and error resolution* Direct Assistance (phone/video) with questions/ system issues* Meet crucial deadlines requested## Qualifications**EDUCATION AND/OR EXPERIENCE*** High school diploma or equivalent* 2+ years of work experience in a professional environment. Mortgage industry experience a plus**SKILLS*** Strong communication skills and the ability to work in a fast-paced environment* Experience managing multiple tasks and deadlines routinely* Experience dealing directly with consumers and/or business partners* Strong attention to detail and ability to multi-task**This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.***Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*