TPO Partner Onboarding & Technical Support

Union Home Mortgage; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Union Home Mortgage is seeking a full-time Mortgage Operations position focused on TPO partner affiliation and ongoing support. The role provides daily technical assistance and maintains activities related to the TPO channel, ensuring partners are properly integrated with Union Home Mortgage Third Party Origination.

We value diversity and inclusion while delivering training and support to partners, with emphasis on timely issue resolution and meeting deadlines in a fast-paced environment.

Qualifications

• Strong communication skills and the ability to work in a fast-paced environment.
• Experience managing multiple tasks and deadlines routinely.
• Experience dealing directly with consumers and/or business partners.

Responsibilities

• Enhance and execute standard onboarding routine for all new TPO partners.
• Maintain timely and accurate information in regards to TPO web presence.
• Liaison for Union University to ensure training needs are executed and delivered.
• Develop and implement standard training routine for all new TPO partners.
• Daily Broker/Account Manager Technical Issue Support.
• Loan Level issue diagnosis and error resolution.
• Direct Assistance (phone/video) with questions/ system issues.
• Meet crucial deadlines requested.

Skills

Strong communication

Multi-tasking

Customer/partner liaison

Detail-oriented

Education

High school diploma or equivalent

Job description

Union Home Mortgage is seeking a full-time Mortgage Operations position focused on TPO partner affiliation and ongoing support. The role provides daily technical assistance and maintains activities related to the TPO channel, ensuring partners are properly integrated with Union Home Mortgage Third Party Origination.

We value diversity and inclusion while delivering training and support to partners, with emphasis on timely issue resolution and meeting deadlines in a fast-paced environment.