TPO Customer Service

Union Home Mortgage; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Union Home Mortgage is seeking a full-time Mortgage Operations position focused on TPO partner affiliation and ongoing support. The role provides daily technical assistance and maintains activities related to the TPO channel, ensuring partners are properly integrated with Union Home Mortgage Third Party Origination.

We value diversity and inclusion while delivering training and support to partners, with emphasis on timely issue resolution and meeting deadlines in a fast-paced environment.

Qualifications

• Strong communication skills and the ability to work in a fast-paced environment.
• Experience managing multiple tasks and deadlines routinely.
• Experience dealing directly with consumers and/or business partners.

Responsibilities

• Enhance and execute standard onboarding routine for all new TPO partners.
• Maintain timely and accurate information in regards to TPO web presence.
• Liaison for Union University to ensure training needs are executed and delivered.
• Develop and implement standard training routine for all new TPO partners.
• Daily Broker/Account Manager Technical Issue Support.
• Loan Level issue diagnosis and error resolution.
• Direct Assistance (phone/video) with questions/ system issues.
• Meet crucial deadlines requested.

Skills

Strong communication

Multi-tasking

Customer/partner liaison

Detail-oriented

Education

High school diploma or equivalent

Job description

Overview

Position Type Full Time

Category Mortgage Operations

Description

This position is responsible to ensure that all TPO partners are properly affiliated with our Union Home Third Party Origination channel, provide daily technical support and to maintain a list of activities related to TPO that are not specific to the manufacturing process.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We valuediversity, educate onequity, and createinclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Enhance and execute standard onboarding routine for all new TPO partners


• Maintain timely and accurate information in regards to TPO web presence


• Liaison for Union University to ensure training needs are executed and delivered


• Develop and implement standard training routine for all new TPO partners


• Daily Broker/Account Manager Technical Issue Support


• Loan Level issue diagnosis and error resolution


• Direct Assistance (phone/video) with questions/ system issues


• Meet crucial deadlines requested

Qualifications

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent


• 2+years of work experience in a professional environment. Mortgage industry experience a plus

SKILLS

• Strong communication skills and the ability to work in a fast-paced environment


• Experience managing multiple tasks and deadlines routinely


• Experience dealing directly with consumers and/or business partners


• Strong attention to detail and ability to multi-task

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.