Toyota Service Manager: Lead a Dynamic Advisor Team

Walser Automotive Group; BLOOMINGTON (MN); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Growth opportunities

Fertility assistance

Walser apparel

Employee discounts

ERGs

Volunteer opportunities

EAP

Referral bonuses

Job summary

Walser Toyota in Bloomington, MN is looking for a seasoned leader to head the service drive. You will guide the advisor team, ensure adherence to Walser and Toyota standards, and drive customer service excellence across the service department.

You will coach, schedule, and review performance, while collaborating with HR on disciplinary actions and promotions. Promote ToyotaCare programs and keep the service area professional and welcoming for customers.

Qualifications

• 2+ years of service advisor or service management experience at a dealership.
• Toyota experience is a plus.
• Experience leading or coaching a team; comfortable with CDK or Reynolds DMS.

Responsibilities

• Lead the advisor team
• Coach and develop a team of Service Advisors
• Train the team on Walser and Toyota processes, policies, and scripts, and hold them to those standards
• Manage schedules, time off, pay rates, and hours
• Track performance, run annual reviews, and work with HR on discipline and PIPs
• Interview and hire with Recruiting, and recommend promotions
• Escalate employee relations issues to HR when needed
• Answer customers’ technical questions and resolve complaints
• Keep CSI at or above the national average and hit profitability goals
• Promote Toyota service programs, including ToyotaCare, Toyota Service Care, and recall work
• Keep the service drive, cashier area, and customer lounge clean and customer-ready
• Step in where needed: write and close ROs, cover advisors, and help with the end-of-day cashier close

Skills

Service management experience

Team leadership

DMS CDK Reynolds

Bilingual Spanish/Hmong/Somali

Valid driver’s license

Tools

CDK

Reynolds

Job description

Walser Toyota in Bloomington, MN is looking for a seasoned leader to head the service drive. You will guide the advisor team, ensure adherence to Walser and Toyota standards, and drive customer service excellence across the service department.

You will coach, schedule, and review performance, while collaborating with HR on disciplinary actions and promotions. Promote ToyotaCare programs and keep the service area professional and welcoming for customers.