Customer Experience Service Advisor

Toyotaofwausau; Town of Wausau (WI); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Accident Insurance

Life Insurance

Disability Insurance

Critical Illness Insurance

Paid Time Off

Holiday Pay

Employee Referral Program

Employee Discounts

Ongoing training

Job summary

LeadCar Toyota Wausau is seeking a Service Advisor who will set the tone for the customer experience in our service department. You will be the main point of contact for customers, explaining services and repairs while coordinating between technicians and customers.

You will join a team that values honesty, integrity, and professional growth, with opportunities for advancement and ongoing training through our manufacturer partnership. We offer a comprehensive benefits package and competitive PTO.

Qualifications

• Dealership experience preferred.
• Strong customer service background.
• Able to multitask in a fast-paced environment.
• Self-motivated, friendly and organized.
• Proficient with computers including Microsoft Office Suite.
• Must have a valid driver’s license.

Responsibilities

• Follow the leadership of the Service Manager.
• Demonstrates courteous behavior to fellow employees and customers and conducts themselves in a professional manner.
• Completes training to maintain certifications established by LeadCar Toyota Wausau and the manufacturer.
• Keeps workspace clean and free from hazards.
• Informs supervisors of safety concerns or improper conduct.
• Adheres to Employee Handbook policies and procedures.
• Refrains from overselling or using high-pressure sales and never sells unneeded repairs.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains high customer satisfaction standards.
• Schedules service appointments and obtains customer/vehicle data prior to arrival.
• Understands customer concerns, shows empathy, and communicates politely.
• Generates repair orders with signatures and emails; documents work sold.

Skills

Customer service

Multitasking

Organized

Communication

MS Office

Valid driver's license

Self-motivated

Dealership experience

Tools

Microsoft Office Suite

Job description

LeadCar Toyota Wausau is seeking a Service Advisor who will set the tone for the customer experience in our service department. You will be the main point of contact for customers, explaining services and repairs while coordinating between technicians and customers.

You will join a team that values honesty, integrity, and professional growth, with opportunities for advancement and ongoing training through our manufacturer partnership. We offer a comprehensive benefits package and competitive PTO.