Automotive Service Advisor: Customer Experience Leader

Napleton Nissan; Town of Brookfield (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Napleton Toyota of Brookfield in Wisconsin is seeking a qualified Service Advisor to guide customers through service options and vehicle needs. The role requires a minimum of 3 years of experience in a dealership setting and a strong commitment to outstanding customer service.

You will collaborate with the service team, assist the Service Manager with daily duties, and ensure accurate communication with customers while maintaining quality CXI and profit margins.

Qualifications

• 3+ years of experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Match requirements and concerns to appropriate service options.
• Keep customers informed during the service and ensure comfort.
• Assist Service Manager with daily duties.
• Stay current on new products, features and training.
• Maintain a service follow-up system to drive repeat business.
• Dispatch jobs to optimize shop flow and efficiency.
• Follow write-up and delivery procedures.
• Ensure timely contact and progress on work in progress.
• Perform manufacturer-specified tests for product certifications.
• Make proper recommendations and sell relevant services.
• Maintain good CXI and profit margins.
• Other duties as assigned.

Skills

Customer service

ADP

Tools

Dealership software

Job description

Napleton Toyota of Brookfield in Wisconsin is seeking a qualified Service Advisor to guide customers through service options and vehicle needs. The role requires a minimum of 3 years of experience in a dealership setting and a strong commitment to outstanding customer service.

You will collaborate with the service team, assist the Service Manager with daily duties, and ensure accurate communication with customers while maintaining quality CXI and profit margins.