Toyota Assistant Service Manager

Walser Automotive Group; BLOOMINGTON (MN); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Growth opportunities

Fertility assistance

Walser apparel

Employee discounts

ERGs

Volunteer opportunities

EAP

Referral bonuses

Job summary

Walser Toyota in Bloomington, MN is looking for a seasoned leader to head the service drive. You will guide the advisor team, ensure adherence to Walser and Toyota standards, and drive customer service excellence across the service department.

You will coach, schedule, and review performance, while collaborating with HR on disciplinary actions and promotions. Promote ToyotaCare programs and keep the service area professional and welcoming for customers.

Qualifications

• 2+ years of service advisor or service management experience at a dealership.
• Toyota experience is a plus.
• Experience leading or coaching a team; comfortable with CDK or Reynolds DMS.

Responsibilities

• Lead the advisor team
• Coach and develop a team of Service Advisors
• Train the team on Walser and Toyota processes, policies, and scripts, and hold them to those standards
• Manage schedules, time off, pay rates, and hours
• Track performance, run annual reviews, and work with HR on discipline and PIPs
• Interview and hire with Recruiting, and recommend promotions
• Escalate employee relations issues to HR when needed
• Answer customers’ technical questions and resolve complaints
• Keep CSI at or above the national average and hit profitability goals
• Promote Toyota service programs, including ToyotaCare, Toyota Service Care, and recall work
• Keep the service drive, cashier area, and customer lounge clean and customer-ready
• Step in where needed: write and close ROs, cover advisors, and help with the end-of-day cashier close

Skills

Service management experience

Team leadership

DMS CDK Reynolds

Bilingual Spanish/Hmong/Somali

Valid driver’s license

Tools

CDK

Reynolds

Job description

Lead the service drive at the #1 volume Toyota dealer in the Upper Midwest.

Pay:$55,000–$80,000 a year
Direct reports:Service Advisors

About Walser Toyota

We sell more new Toyotas than any other dealer in the Upper Midwest, and our service drive is just as busy. Our Toyota technicians have the training and equipment to handle every kind of maintenance and repair. Our team also speaks Spanish, Hmong, and Somali, which helps us serve customers from every part of the community.

Walser Automotive Group has put people first for more than 70 years. That means our customers, our employees, and our communities. We’re still family-owned and family-run, with 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. Part of every vehicle we sell and service goes to the Walser Foundation, which supports local schools, nonprofits, and workforce programs.

What You’ll Do

Lead the advisor team

• Coach and develop a team of Service Advisors
• Train the team on Walser and Toyota processes, policies, and scripts, and hold them to those standards
• Manage schedules, time off, pay rates, and hours
• Track performance, run annual reviews, and work with HR on discipline and PIPs
• Interview and hire with Recruiting, and recommend promotions
• Escalate employee relations issues to HR when needed
• Answer customers’ technical questions and resolve complaints
• Keep CSI at or above the national average and hit profitability goals
• Promote Toyota service programs, including ToyotaCare, Toyota Service Care, and recall work
• Keep the service drive, cashier area, and customer lounge clean and customer-ready
• Step in where needed: write and close ROs, cover advisors, and help with the end-of-day cashier close

What You Bring

• 2+ years of service advisor or service management experience at a dealership; Toyota experience a plus
• Experience leading or coaching a team
• Comfort with a DMS such as CDK or Reynolds
• Bilingual in Spanish, Hmong, or Somali is a plus
• Willingness to wear safety eyewear and slip-resistant, hard-toed footwear in the service department
• Valid driver’s license

Walser Core Values

Do The Right Thing · Lead By Example · Display Positive Energy · Be Open Minded

What’s In It For You

• Medical, dental, and vision:Blue Cross Blue Shield medical, plus HSA and FSA options and wellness benefits
• 401(k) with employer matchand company-paid life insurance
• Paid time off
• Room to grow:We promote from within and back it with mentorship and clear career paths
• Fertility and adoption assistance:Up to $10,000
• Free Walser apparel:Twice a year, from a curated collection
• Employee discountson products and services
• Employee Resource Groups:Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
• Volunteer opportunitiesthrough the Walser Foundation
• Employee Assistance Programfor personal and professional support
• Referral bonuseswhen you bring great people to Walser

If you can build a team that customers trust, we want to talk to you. Apply today.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Equal Opportunity Employer/Disability/Veterans

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