Automotive Service Advisor: Guest Experience Lead

Norm Reeves Subaru Rockwall; Dallas (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Complimentary Life Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and 4

Job summary

Norm Reeves Toyota Dallas is seeking a Service Advisor to welcome guests at the service drive, clearly communicate vehicle concerns, and present service options that meet guests’ needs. You will prepare repair orders after inspections, track progress, and keep guests informed of changes while upholding a high Customer Service Index score.

The role emphasizes honesty, empathy, leadership in team settings, and a collaborative approach to problem-solving within a busy dealership environment.

Qualifications

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Responsibilities

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

Job description

Norm Reeves Toyota Dallas is seeking a Service Advisor to welcome guests at the service drive, clearly communicate vehicle concerns, and present service options that meet guests’ needs. You will prepare repair orders after inspections, track progress, and keep guests informed of changes while upholding a high Customer Service Index score.

The role emphasizes honesty, empathy, leadership in team settings, and a collaborative approach to problem-solving within a busy dealership environment.