Toyota Service Advisor

DCH Freehold Toyota; Freehold (NJ); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Freehold Toyota in Freehold, NJ is seeking a Service Advisor to guide customers through the service process and coordinate with techs to ensure timely repairs. You will greet customers, write repair orders, and communicate service needs with clarity, aiming for exceptional customer experiences.

Ideal candidates bring 2+ years of experience, strong communication, and a customer-first mindset. Familiarity with CDK is a plus; flexible schedule and bonus opportunities accompany competitive total

Qualifications

• 2+ years of experience, preferred.
• Polished and professional with strong focus on customer satisfaction.
• Strong communication skills—both verbal and written.
• Ability to communicate technical terms to non-technical audience.
• CDK experience is a plus.

Responsibilities

• Greet customers and act as their trusted advisor throughout the service process.
• Write repair orders and clearly communicate service needs.
• Work closely with technicians to ensure quality and timely service.
• Provide updates and build long-term customer relationships.
• Deliver an exceptional customer experience every time.

Skills

2+ years experience

Customer service excellence

Communication skills

CDK experience

Teamwork

Tools

CDK

Job description

Dealership: L0705 DCH Freehold Toyota DCH Freehold Toyota

Join Our Winning Team as a Service Advisor at DCH Freehold Toyota

Pay: $64,500.00 - $120,000.00 per year (Pay is based on commissions and bonuses) Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Reports to Fixed Ops Manager

Why Join Our Team?

DCH Freehold Toyota, part of the Lithia & Driveway family. We are committed to your professional growth and success, providing a seamless experience for our customers through expert vehicle guidance and top-tier maintenance. Join us in our dedication to excellence and career development.

What You'll Do

• Greet customers and act as their trusted advisor throughout the service process
• Write repair orders and clearly communicate service needs
• Work closely with technicians to ensure quality and timely service
• Provide updates and build long-term customer relationships
• Deliver an exceptional customer experience every time

What You'll Bring

• 2+ years of experience, preferred
• Polished and professional with strong focus on customer satisfaction
• Strong communication skills-both verbal and written
• Ability to communicate technical terms to non-technical audience.
• CDK experience, a plus!
• Ability to create a truly memorable experience for our customers
• Ability to work well in a team environment.
• Outstanding attention to detail
• Valid Driver's License with acceptable driving record

Total Rewards

The estimated annual earning range for this position is($66,000 to $120,000), which includes commissions on (Commissions –Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses –Ex: "Parts Gross Achievement, Manufacturer Approvability"). Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!