Toyota Receptionist - Part Time

Toyota/Lexus of Knoxville; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Insurance plans available for eligible

Medical Insurance

Dental Insurance

Job summary

Toyota/Lexus of Knoxville is seeking a Receptionist to be the first point of contact for customers and callers. You will greet visitors, answer phones, direct inquiries to the appropriate department, and support office operations with clerical tasks.

Ideal candidates present a professional appearance, have reliable availability for weekday shifts from 1pm to 8pm, and can communicate clearly with customers and staff.

Qualifications

• Customer service experience and friendly demeanor.
• Ability to handle calls and direct callers appropriately.
• Maintain professional appearance and courteous conduct.
• Strong communication with customers and team members.

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer to appropriate person for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, minimizing hold time
• Assist managers with clerical duties as needed
• Be friendly, professional, courteous and efficient with customers and employees
• Familiarize yourself with department structures and internal procedures for assisting customers
• Hours for this shift are 1pm to 8pm Monday-Friday, with flexibility to cover other shifts

Skills

Customer service

Phone handling

Professional appearance

Effective communication

Job description

Receptionist

We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently
• Hours for this shift are 1pm to 8pm Monday-Friday, and availability to cover other shifts as needed

Qualifications

• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

Dealership Benefits

• Insurance plans available for eligible full time associates
• Medical Insurance
• Dental Insurance