Toyota Receptionist - Part Time

Toyota Knoxville; Knoxville (TN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Insurance plans

Medical Insurance

Dental Insurance

Job summary

Toyota Knoxville is seeking a Receptionist with excellent customer service skills to manage calls, direct customers to the right departments, and maintain a friendly, professional front desk. This role requires strong communication and a polished appearance in a busy dealership environment.

The successful candidate will answer phones, handle customer concerns diplomatically, support managers with clerical tasks, and ensure smooth day-to-day operations.

Qualifications

• Experience in customer-facing roles required.
• Strong verbal and written communication skills.
• Friendly, professional demeanor with a positive attitude.

Responsibilities

• Answer phones and direct consumers to the proper department, following up promptly.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Operate switchboard telephone system and manage calls efficiently.
• Communicate with callers in a friendly, professional manner and minimize hold times.
• Assist managers with clerical duties as needed.
• Be friendly, professional, courteous and efficient with customers and employees.
• Familiarize yourself with department structures and internal procedures to assist customers efficiently.
• Hours for this shift are 1pm to 8pm Monday-Friday, with availability to cover other shifts as needed.

Skills

Customer service

Phone etiquette

Professional appearance

Job description

Receptionist

We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently
• Hours for this shift are 1pm to 8pm Monday-Friday, and availability to cover other shifts as needed

Qualifications

• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

Dealership Benefits

• Insurance plans available for eligible full time associates
• Medical Insurance
• Dental Insurance