Toyota Receptionist - Part Time

Lexus of Knoxville; Knoxville (TN); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k retirement

Paid holidays

Paid vacations

Employee discounts

Sick leave

Drug Free workplace

Job summary

Lexus of Knoxville is seeking a Receptionist to provide exceptional customer service, manage calls, and route inquiries to the appropriate departments. This role requires a professional demeanor and the ability to handle multiple tasks efficiently.

The position includes supporting management with clerical duties and maintaining a courteous, helpful atmosphere for customers and staff alike.

Qualifications

• Demonstrates excellent customer service and a winning attitude.
• Able to communicate callers interests, needs and requests to management.
• Professional appearance and strong telephone etiquette.

Responsibilities

• Answer phones and direct callers to the proper department.
• Handle customer complaints professionally and refer to appropriate staff.
• Operate switchboard telephone system.
• Communicate with callers in a friendly, efficient manner and minimize hold time.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and courteous with customers and employees.
• Familiarize yourself with department structures and procedures to assist customers efficiently.

Skills

Customer service

Phone etiquette

Communication skills

Tools

Telephone system

Job description

Receptionist

We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Hours

Hours for this shift are 1pm to 8pm Monday-Friday, and availability to cover other shifts as needed

Qualifications

• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

Dealership Benefits

• Insurance plans available for eligible full time associates
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Accidental Insurance
• Voluntary Critical Insurance
• 401k retirement
• Paid Holidays for eligible associates
• Paid vacations for eligible associates
• Employee discounts
• Sick Leave for eligible associates
• Drug Free workplace