Service Advisor

Mills Auto Group; Henderson (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

401K

Paid Time Off

Job summary

Mills Auto Group is hiring a Service Advisor to welcome customers and gather vehicle information in a fast-paced, safety-conscious environment. The role emphasizes delivering a positive customer experience, reporting symptoms clearly, and preparing accurate labor and parts estimates.

The ideal candidate communicates well, stays energized, and seeks a long-term career with a growing dealership family. Benefit offerings support employee growth and community involvement.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor or related role is a must.
• High energy level and integrity; long-term career focus.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer Satisfaction

Service Advisor

Communication

Job description

Summary

Classic Toyota of Henderson is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature‑controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

We Offer

• Health, Dental, Medical
• 401K
• Paid Time Off

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family‑owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry‑level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.