Dispatch & Towing Logistics Coordinator

Ritchie Bros. Auctioneers, Inc.; Lexington (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match (100% up to 4%

15 days PTO

Job summary

IAA Holdings, LLC (IAA) is seeking a Dispatcher in Yard Operations to manage towing resources and ensure on-time pickups and deliveries. The role emphasizes delivering outstanding customer service to towing partners while coordinating capacity and resource needs across the branch.

The Dispatcher will help drive branch productivity, align resources, and support ongoing operational growth in a fast-paced environment. This full-time position is based at our Lexington, SC location.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to maximize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC (IAA) is seeking a Dispatcher in Yard Operations to manage towing resources and ensure on-time pickups and deliveries. The role emphasizes delivering outstanding customer service to towing partners while coordinating capacity and resource needs across the branch.

The Dispatcher will help drive branch productivity, align resources, and support ongoing operational growth in a fast-paced environment. This full-time position is based at our Lexington, SC location.