Towing Operations Dispatcher & Logistics Coordinator

RB Global Inc.; Portage (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401k match

PTO 15 days

Job summary

RB Global Inc. and its IAA Holdings division are seeking a Dispatcher in Portage, Wisconsin. The role focuses on managing towing resources to keep pickups and deliveries running smoothly while delivering outstanding customer service to towing partners.

The Dispatcher will coordinate capacity, plan daily requirements, and work with tow drivers to maintain on-time performance and cost efficiency, supporting branch growth and operational excellence.

Qualifications

• 2+ years of customer service experience; 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Establish and maintain positive relationships with all tow drivers.

Skills

Customer service

Dispatch experience

Job description

RB Global Inc. and its IAA Holdings division are seeking a Dispatcher in Portage, Wisconsin. The role focuses on managing towing resources to keep pickups and deliveries running smoothly while delivering outstanding customer service to towing partners.

The Dispatcher will coordinate capacity, plan daily requirements, and work with tow drivers to maintain on-time performance and cost efficiency, supporting branch growth and operational excellence.